Category: General IT Support

In the world of business I.T. solutions, many businesses have heard of the “break-fix” model: a system malfunctions, a technician is brought in, and they rectify the issue. But is this approach enough? In today’s rapidly evolving, data-centric digital landscape, looking for an advanced I.T. solution is important as your business evolves. This brings us to Managed I.T. Services (MSPs), an increasingly favored model in the world of business technology. This model offers immediate troubleshooting for I.T. problems, technology support, technology consulting, and strategic planning with a vision for your business’s future. So, then the question arises: when should you let go of the break-fix model for managing your company’s I.T. infrastructure and embrace comprehensive managed services like those offered by Workplace I.T. Management?

Proactivity Over Reactivity

The break-fix approach waits for problems before stepping in, leading to potential downtime and data loss. On the other hand, when you are working with a Managed I.T. services provider, your systems are monitored around the clock, identifying and preventing issues before they can impact your operations. This proactive approach ensures your business runs smoothly with minimal disruptions. MSPs work to anticipate and mitigate potential risks, providing you with peace of mind and allowing you to focus on running your business. Additionally, scheduled maintenance and updates are performed often, ensuring your systems are always up-to-date and secure. This level of vigilance and proactivity can save your company significant time, money, and resources in the long run.

Predictable Costs Over Unpredictable Expenses

When you work with a break-fix model provider, you are billed by the hour, which can save you money when you don’t need help for an extended period. However, the costs can add up quickly and unexpectedly when a significant issue arises, which often leads to unexpected invoices and budgeting headaches. However, Managed I.T. service providers like Workplace I.T. Management offer flat monthly agreements so you always know exactly what you are going to be paying for your I.T. services each month. Flat monthly agreements provide financial predictability and peace of mind, allowing you to plan your budget effectively.

Comprehensive Support Over Immediate Fixes

The break-fix model focuses on solving immediate problems, typically neglecting larger I.T. strategy and cybersecurity concerns. The main goal of a break-fix model provider is to put out fires as quickly as possible when issues arise, but they often don’t worry about making sure the fires never happen in the first place. In contrast, Managed I.T. Service Providers like Workplace I.T. Management offer comprehensive I.T. support, including cybersecurity protection, 24/7 systems monitoring, network consulting, help desk support, I.T. security guidance, cloud services, strategic guidance, managed firewall services, and much more. This strategy ensures that all your I.T. needs are holistically addressed.

Future Readiness Over Short-Term Fixes

Break-fix solutions often provide short-term relief without a clear vision for future I.T. needs. Managed I.T. Services partner with you, strategically aligning I.T. with your business goals and anticipating growth plans. This partnership ensures your I.T. infrastructure evolves with your business, paving the way for sustainable growth. With a Managed I.T. Services provider, you can be confident that your technology is always ready for anything that happens with your business. Workplace I.T. Management stays ahead of industry trends and developments, ensuring that your systems are optimized for success in the long run. Through proactive planning and strategic guidance, you can stay ahead of technology disruptions and maximize your business’s potential. Don’t wait for problems to arise before taking action. Embrace the advantages of Managed I.T. Services over break-fix models and experience the benefits of a proactive, reliable, and forward-looking I.T. partnership with Workplace I.T. Management.

When To Consider Ditching the Break-Fix Model

As your business expands, the limitations of the break-fix model become increasingly prevalent. Consider moving to Managed I.T. Services for scalability and proactive planning. If data security concerns keep you awake at night, remember that Managed I.T. Services offer advanced security protocols and constant monitoring. Is frequent downtime hurting your bottom line? An MSP can minimize this with proactive maintenance and rapid response times. If you’re frustrated with a reactive approach to I.T., an MSP can become your trusted I.T. partner, relieving you of this burden and taking ownership of your tech needs.

While the break-fix model might seem cheaper initially, its reactive nature could cost you much more in the long run. Consider partnering with a Managed I.T. Services provider like Workplace I.T. Management to benefit from our forward-looking approach that enhances efficiency, bolsters security, and ultimately benefits your bottom line. Partnering with us may just be the solution you never knew you needed. 

Ready to leave the break-fix model behind? Contact Workplace I.T. Management today for a free consultation, and let us show you how Managed I.T. Services can revolutionize your business operations.

Many small businesses believe that cyberattacks only happen to large corporations. However, that couldn’t be further from the truth. In fact, many small businesses have fallen victim to a cyberattack. If you’re a small business owner and you’ve thought this way before, you’re not alone. It’s a common misconception that small businesses are less likely to be targeted by cybercriminals. Did you know that 43% of small and medium-sized businesses (SMBs) have fallen victim to cyberattacks? According to the 2023 Verizon Data Breach Investigations Report. Alarmingly, more than 60% of them go out of business after they’ve been attacked. In this article, we will review five cybersecurity tips for small businesses.

While cyber threats can seem overwhelming and complex, many breaches are enabled by simple cybersecurity oversights. Are you making any of these common cybersecurity mistakes in your small business? If you are making these mistakes, a great first step is contacting Workplace I.T. Management to get a risk-free security assessment of your business. We provide I.T. solutions for small businesses and can help your businesses stay protected.

1. Underestimating the Threat Landscape

A staggering 59% of small business owners with no cybersecurity protection believe their size makes them too small to be attacked, according to strongdm.com. As a small or medium business owner, it’s easy to think that your business is small enough that no cybercriminals would discover you. However, underestimating cybersecurity threats can be a terrible mistake. Cybercriminals often view small businesses as easy targets due to perceived vulnerabilities. All businesses, irrespective of their size or industry, are potential targets. Proactive measures towards cybersecurity are crucial for survival in today’s digital landscape.

2. Neglecting Employee Training

The human factor is often the weakest link in an organization’s cybersecurity chain. Small businesses frequently overlook the importance of regular employee cybersecurity training, with only a small amount providing regular ongoing training to protect themselves from cybersecurity threats. Employees must be trained to recognize phishing attempts, understand the importance of strong passwords, and know cybercriminals’ various social engineering tactics.

3. Using Weak Passwords

Weak and reused passwords are a significant security vulnerability in small businesses. It’s essential to encourage employees to use strong, unique passwords and consider implementing multi-factor authentication (MFA). In an I.T. report by Spiceworks, they found that 54% of small businesses use weak or reused passwords. Strong password management adds an extra layer of security and can significantly reduce the risk of a breach.

4. Ignoring Software Updates

Outdated software and systems are an open invitation to cybercriminals. Regularly updating your software, operating systems, and antivirus programs is essential to keeping your business safe. These updates often include patches for known security flaws that hackers can exploit if left unattended.

5. Lacking a Data Backup Plan

According to industry research, only around 38% of small businesses have a formal data backup and recovery plan in place, showing that many small businesses assume data loss won’t happen to them. However, data loss can occur for various reasons, including cyberattacks, hardware failures, or human errors. Regularly backing up critical data and testing these backups ensures you can swiftly recover in the event of a data loss incident. If the thought of losing all your valuable data wasn’t enough, the average data breach cost for a business with fewer than 500 employees is $2.98 million, and the average cost per breached record is $164, according to Ponemon Institute’s 2023 Cost of Data Breach Study. Workplace I.T. management can help you create a plan and backup your data so you’ll be protected in the event of a disaster.

Following these cybersecurity tips for small businesses can significantly reduce your risk of falling victim to a cyberattack. Remember, cybersecurity is not an expense; it’s an investment in your business’s longevity and reputation. Stay informed, stay vigilant, and most importantly, stay secure.

For more insights and advice on ways to keep your business safe, contact Workplace I.T. Management today! We will provide a risk assessment for your business and explain how we can help keep your business secure.

1. Improved IT Budgeting

One of the biggest challenges businesses face is managing their IT costs. The expenses can quickly add up from maintaining existing systems to upgrading hardware. Managed IT Services help mitigate these costs by keeping systems continuously and forecasting future IT spending needs based on the current situation and projected growth plans. This approach helps businesses avoid the shock of sudden IT costs and manage their budgets more effectively. Some IT Support companies like Workplace IT Management even have flat rate agreements where you pay a fixed monthly price, and all services you need are included, allowing you to know exactly how much your IT services will be each month.

2. Access to a Team of Experts

Managed IT Services give businesses Access to a team of IT experts who specialize in different technology areas. This means you’ll always have someone knowledgeable to turn to when encountering an IT issue without hiring a full-time in-house specialist. It’s like having an entire IT department but only paying for your needed services.

3. Strengthen Data Protection

Data protection is paramount in today’s digital age. Managed IT Service providers frequently invest in the latest technologies to offer their clients the best possible security solutions. By entrusting your IT needs to these providers, you’ll benefit from proactive business continuity and disaster recovery services, 24/7 monitoring, and enhanced cybersecurity solutions, all of which contribute to strengthening your data protection, and with 24/7 systems monitoring on your network, you can rest assured that your IT provider will be able to address small issues before they become major ones.

4. Faster Response Time

When it comes to IT issues, time is often of the essence. Managed IT Service providers usually support service-level agreements (SLAs) or service-level objectives (SLOs), which outline the expected response time to particular IT events. This ensures that problems are addressed promptly, minimizing downtime and keeping your business operations running smoothly. Additionally, most IT service providers know that IT issues don’t clock in and out, so they have technicians who serve clients both during and after normal hours. No matter when you want to work, you have a team of IT experts to help if any issues arise.

5. Scalability

As your business grows, so do your IT needs. Managed IT Services provide scalability, allowing you to expand or reduce your IT resources. This flexibility is crucial for businesses in a growth phase or those experiencing seasonal fluctuations.

6. Proactive IT Approach

Instead of dealing with IT issues as they arise, Managed IT Services adopt a proactive approach, identifying potential problems before they cause significant damage. This helps prevent downtime and saves costs associated with fixing these issues.

7. Focus on Core Business

With a Managed IT Services provider, businesses can focus on what they do best – running their business. By leaving IT management to the experts, business owners and employees can concentrate on tasks that directly contribute to business growth and customer satisfaction.

Workplace IT Management: Creating Superior IT Experiences

As you can see, Managed IT Services offer numerous benefits that can significantly enhance the efficiency and security of your business operations. Through the benefits of IT support services, businesses can:

• Reduce IT operating costs
• Gain access to a team of experts
• Minimize IT headaches and downtimes
• Gain 24/7 systems monitoring for their network
• Ensure current and future IT needs are met

To ensure these needs are met, consider partnering with Workplace IT Management. With over 20 years of experience and 200+ clients, Workplace IT Management is your premier Managed IT Services provider in Sioux Falls and the Midwest. We ensure your business will receive the highest IT support today and every day you partner with us.
For more information on our Managed IT Services and the benefits they can provide to your business, contact us today.