Local IT support. All-inclusive service.
Local IT support. All-inclusive service.
What We Offer
All-inclusive managed IT services with direct-to-technician support, 24/7 monitoring, cybersecurity, infrastructure management, and predictable flat-rate pricing.
About Us
Technology should keep your business moving, not create more work for your team. Workplace by Direct provides managed IT support that takes ownership of your day-to-day technology needs while keeping your systems reliable, secure, and ready for your business.
Our team manages your IT environment, supports your employees, monitors your systems around the clock, protects your technology, and provides the planning and guidance needed to keep everything working together.
What's Included
Our managed IT services give your business one experienced IT provider to keep your technology supported, secure, monitored, and managed. Instead of juggling vendors, you have one partner overseeing your IT every day.
When employees need help, they connect directly with an experienced technician by phone, email, or chat. Clients reach a technician in about 25 seconds on average, giving your team fast access to support without unnecessary transfers or confusing ticket queues.
Around-the-clock monitoring helps identify alerts, performance issues, and potential problems across your IT environment. Our team continuously oversees devices, systems, infrastructure, and routine patching so issues can be addressed before they create larger disruptions.
A layered cybersecurity approach protects your users, devices, email, access, data, and systems. Our team manages endpoint protection, email security, MFA, vulnerability scanning, security monitoring, access controls, and compliance as part of your managed IT strategy.
Reliable IT starts with a secure, well-managed network. Our team supports servers, firewalls, switches, Wi-Fi, VPNs, wireless access points, and other critical infrastructure while maintaining performance, connectivity, security, and reliability across your IT environment.
Cloud platforms and backup systems keep your team productive and your information protected. Our services include Microsoft 365 and Google Workspace support, email management, cloud migrations, data backup, disaster recovery, data protection, and business continuity planning.
Practical technology guidance helps align your IT investments with your business goals. Our team supports technology reviews, roadmapping, budgeting, hardware lifecycle planning, IT documentation, and long-term recommendations based on your current environment and future needs.
Trusted Approach
A strong managed IT service provider does more than respond when something breaks. Workplace gets to know your technology, your employees, and how your organization operates so we can take real ownership of your IT environment, resolve issues quickly, strengthen security, manage infrastructure, and plan what comes next. The result is a more reliable, secure, and easier-to-manage technology environment backed by an experienced team that stays involved every day.
Top Questions
Learn more about what’s included, how support works, and what your business can expect from Workplace’s managed IT solutions.
Our fully managed IT services include employee support, onboarding and offboarding, 24/7 monitoring, cybersecurity, Microsoft 365 support, data backup, infrastructure management, and IT planning.
Our flat-rate pricing combines managed IT support, monitoring, maintenance, and service into one predictable monthly cost, making IT services easier to budget and manage.
Businesses with an internal IT department are often a strong fit for our Co-Managed IT Services. Workplace works alongside your existing team to provide additional capacity, specialized expertise, cybersecurity, monitoring, escalation support, and project resources while your internal team remains in control of the technology environment.
Yes. Our managed IT support services include Microsoft 365 administration and support. Our team handles business email, user accounts, permissions, migrations, security settings, troubleshooting, and everyday employee needs across the Microsoft 365 environment.
Yes. Cybersecurity is built into our managed IT services. We manage security monitoring, endpoint protection, access controls, vulnerability scanning, backups, documentation, and other safeguards across your IT environment. We also provide guidance and technology support for requirements such as HIPAA, PCI-DSS, and other industry standards.
Workplace provides managed IT services in Sioux Falls, Aberdeen, Rapid City, and throughout South Dakota, along with businesses across Minnesota, Iowa, and the surrounding region. Our team provides both remote and onsite IT support based on your location and service agreement.
When employees need help, they connect directly with an experienced technician for day-to-day managed IT support, with calls answered in about 25 seconds on average. Instead of getting passed between multiple people or waiting in a complicated ticket queue, your employees reach someone who can start working on the issue right away.
Yes. Workplace provides both remote and onsite IT support based on your location, business needs, and service agreement. For businesses that need a fully outsourced IT support model, our team takes responsibility for employees, devices, networks, infrastructure, and the broader technology environment.
Contact Us Today
Get an experienced managed IT team to keep your technology supported, secure, and running smoothly. Workplace by Direct provides the IT management services your business needs to stay productive and keep technology moving.
