What We Offer
Supplement your internal IT team with flexible, collaborative support, added technical expertise, and extra capacity tailored to your organization’s needs.
About Us
Even strong internal IT teams can get stretched thin. Daily support requests, after-hours needs, security alerts, infrastructure issues, and major projects can make it hard to stay ahead. Workplace provides co-managed IT support that works alongside your existing team, adding capacity and specialized expertise where you need it most. Your team stays in control while we help reduce the workload and keep priorities moving.
What's Included
Our co-managed IT solutions are built around the gaps your internal team needs help covering. From help desk overflow and after-hours coverage to infrastructure monitoring and project support, we help keep operations moving.
Give your internal IT team extra help with employee requests, troubleshooting, escalation needs, and daily technology issues. Our certified technicians provide Tier 1, Tier 2, and Tier 3 technical support so your staff can stay focused on higher-priority work.
Add around-the-clock visibility for your servers, networks, firewalls, switches, endpoints, and other systems. We monitor performance, alerts, patch status, and infrastructure health so your team can catch issues earlier and respond faster.
Strengthen your security program with additional cybersecurity tools, monitoring, and expertise. We help support endpoint protection, email security, vulnerability scanning, compliance needs, and ongoing security oversight.
Get added support for cloud platforms, Microsoft 365, Google Workspace, backups, migrations, and continuity planning. We work alongside your team to keep users connected, data protected, and systems easier to manage.
Bring in experienced technical support for rollouts, migrations, upgrades, hardware refreshes, or other major initiatives. We help your internal team move projects forward without overwhelming day-to-day operations.
Support planning and decision-making with practical guidance around roadmaps, budgeting, vendor alignment, infrastructure growth, and long-term technology needs. Your team stays in control while gaining added perspective and expertise.
Why IT Works
Co-managed IT should feel like an extension of your team, not a handoff. Workplace learns your environment, works within your processes, and steps in where additional support makes the biggest difference. Your team keeps control while gaining the added capacity and expertise to move faster, reduce burnout, handle more demands, and stay ahead of important work.
Top Questions
Exploring co-managed IT services? Here are answers to common questions from IT teams looking for more capacity, expertise, and support without giving up control.
We work alongside your internal IT staff to add resources, reduce workload, and provide technical support where needed. Your team stays focused while we help keep daily operations moving.
No. Your team stays in control of your systems, priorities, and decisions. We step in where needed to provide extra capacity, monitoring, and technical support without disrupting your existing workflows.
We can assist with help desk overflow, user support, infrastructure monitoring, patching, cybersecurity alerts, compliance tasks, cloud support, backups, migrations, and IT projects. Our co-managed IT support can be tailored around the areas where your internal team needs the most help.
Your team has direct access to our technicians by phone, email, or chat. We can also use shared dashboards and communication tools to keep support visible, organized, and aligned.
Yes. We can provide IT team augmentation for remote and hybrid environments, giving your internal team added support for user issues, device management, connectivity, security, and other day-to-day technical needs. This helps extend your team’s capacity without changing how you manage your IT environment.
Yes. We provide standard business-hour support along with after-hours coverage. After-hours, weekend, and holiday requests are still handled by our team, though response times may be slightly longer outside core hours.
Yes. We support organizations with multiple offices, facilities, and remote sites. Our services are designed to provide consistent support, clear communication, and visibility across every location.
Yes. You’ll have a dedicated account concierge who understands your environment and serves as your primary point of contact. They’ll coordinate with your internal team, keep communication clear, and help ensure our co-managed IT services and additional technical resources stay aligned with your goals.
Co-managed IT works alongside your existing IT team, while fully managed IT services place primary responsibility for day-to-day IT management with our team. A co-managed IT provider adds extra expertise, support, and capacity where your internal team needs it most.
Contact Us Today
Add co-managed IT solutions and IT staff augmentation to give your internal team more capacity, specialized expertise, and support where it’s needed most.
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