Local IT support. All-inclusive service.
Local IT support. All-inclusive service.
What We Offer
Supplement your internal IT team with flexible, collaborative support tailored to your organization’s needs.
About Us
Even strong internal IT teams can get stretched thin. Daily support requests, after-hours needs, security alerts, infrastructure issues, and major projects can make it hard to stay ahead. Workplace by Direct provides co-managed IT services that work alongside your existing team, adding extra capacity, specialized expertise, and flexible support where you need it most. Your team stays in control while we help reduce the pressure.
What's Included
Every team is different, so our co-managed IT services are flexible and built around your needs. Whether you need help with help desk overflow, after-hours coverage, infrastructure monitoring, or project support, we work alongside your internal IT staff to keep operations moving.
Give your internal IT team extra help with employee requests, troubleshooting, escalation needs, and daily technology issues. Our certified technicians provide Tier 1, Tier 2, and Tier 3 technical support so your staff can stay focused on higher-priority work.
Add around-the-clock visibility for your servers, networks, firewalls, switches, endpoints, and other systems. We monitor performance, alerts, patch status, and infrastructure health so your team can catch issues earlier and respond faster.
Strengthen your security program with additional cybersecurity tools, monitoring, and expertise. We help support endpoint protection, email security, vulnerability scanning, compliance needs, and ongoing security oversight.
Get added support for cloud platforms, Microsoft 365, Google Workspace, backups, migrations, and continuity planning. We work alongside your team to keep users connected, data protected, and systems easier to manage.
Bring in experienced technical support for rollouts, migrations, upgrades, hardware refreshes, or other major initiatives. We help your internal team move projects forward without overwhelming day-to-day operations.
Support planning and decision-making with practical guidance around roadmaps, budgeting, vendor alignment, infrastructure scaling, and long-term technology needs. Your team stays in control while we help provide added perspective and expertise.
Why IT Works
Co-managed IT should feel like an extension of your team, not a handoff. We collaborate with your staff, learn your environment, and step in where extra support makes the biggest difference. From help desk overflow and infrastructure monitoring to cybersecurity, projects, and after-hours coverage, Workplace helps your IT team move faster, reduce burnout, and keep important work moving.
Top Questions
Exploring co-managed IT services? Here are answers to common questions from IT leaders who want to reduce workload, maintain uptime, and keep control of their systems.
We work alongside your internal IT staff to add resources, reduce workload, and provide technical support where needed. Your team stays focused while we help keep daily operations moving.
No. Your team stays in control of your systems, priorities, and decisions. We step in where needed to provide extra capacity, monitoring, and technical support without disrupting your existing workflows.
We can assist with help desk overflow, user support, infrastructure monitoring, patching, cybersecurity alerts, compliance tasks, cloud support, backups, migrations, and IT projects. You decide what stays in-house and where our team adds support.
Your team has direct access to our technicians by phone, email, or chat. We can also use shared dashboards and communication tools to keep support visible, organized, and aligned.
Yes. We support onsite, remote, and hybrid users with device management, secure access, VPNs, cloud platforms, endpoint protection, and help desk coverage.
Yes. We provide standard business-hour support along with after-hours coverage. After-hours, weekend, and holiday requests are still handled by our team, though response times may be slightly longer outside core hours.
Yes. We support organizations with multiple offices, facilities, and remote sites. Our services are designed to provide consistent support, clear communication, and visibility across every location.
Yes. You’ll have a dedicated account concierge who understands your environment and serves as your primary point of contact. They’ll coordinate with your internal team, keep communication clear, and help ensure our services stay aligned with your goals.
Co-managed IT services support your existing staff with additional resources, technical support, and specialized expertise. Fully managed IT services involve outsourcing day-to-day IT responsibilities to an external provider.
Contact Us Today
Add flexible IT support, reduce pressure on your internal team, and keep important work moving with Co-Managed IT Services tailored to your needs.
