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Direct-to-Technician Help Desk
Our Friendly, Fast, Familiar, IT support resources are always at your disposal.
Go Direct-To-Tech
All user requests are handled directly by Workplace Technical Staff – ready to work on the issue. No more describing the issue to one person and waiting for a call back from another.
Call / Email / Chat
There isn’t one right way to get IT help. That is why we let you choose how you want to contact us.
Help When You Need It
IT issues don’t clock-in or clock-out. That is why our staff serves our clients both during and after normal business hours.
24/7 Systems Monitoring
Real-time intelligence collected on vital network components. Our staff gets timely insight into exceptions. Addressing small issues to prevent big issues.
Platform Evolution
Developed over 25 years, our advanced 24/7 monitoring and alerting platform delivers security and stability for all our clients.
Persistent IT Processes
From verifying backup success to patch management and anti-virus/anti-malware protection, we take a janitorial approach to ensuring stable and secure daily IT operations.
IT Performance Stats
Whether its data growth, internet utilization, or customer feedback, data is logged, retained, and shared for analysis and future planning.
IT Security Guidance
Organizing and directing people, processes, and technology around five core objectives prevention, detection, containment, restoral, and response.
Defense through Awareness
People are the biggest target and the best defense which is why we educate and advise the entire company to build an understanding of current threats to provide a secure network environment.
Critical Security Exceptions
During or after business hours, security and performance alerts are logged, investigated, and resolved to minimize business impact.
Advanced Technical Solutions
We continually evaluate and offer innovative technology products and solutions that effectively address challenges of the current and future threat landscape.
Solution Architecture & Implementation
Fully understanding your business requirements, educating you on alternatives, and implementing your preferred solution.
Understanding Requirements
Our Design Architects discover your complete business and technical requirements, ensuring appropriate final design alternatives.
Relatable Alternatives
Effectively presenting all financial and technical details in easy-to-understand design deliverables. Providing certainty through education as you make critical IT investments.
Successful Implementation
Our experienced Project Mangers take responsibility for coordinating, directing, and supporting all aspects of your project, ultimately resulting in successful project execution.
Superior Client Experiences
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5
“They could not fix the issue right away, so they did not keep me on the phone. They continued to work on the issue after I got off the phone. They also sent me a chat to let me know the issue was fixed.”
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5
“On point and timely. Thank you.”
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5
“I appreciated Markus offering an alternate solution. I didn’t go with his suggestion but it was nice to have him suggest it in case I missed something.”
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4
“The ability to help and to “fix” what I needed so quickly!”
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5
“VERY QUICK AND THOROUGH!”
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4
“You did not let me down. I didn’t respond to a survey. The individual was helpful and fixed my issue. I’ll check to see if I got a survey”
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5
“Quickly logged me off Quickbooks which was frozen so that I could get back in and back to work right away.”
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4
“It was quick”
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5
“Very Fast ”
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4
“As always, you did a great job and solved my issue. thank you :)”
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5
“Always quick and great service!”
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5
“First time calling in. Very professional and got me up and going. Thanks, Travis”
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5
“Daniel is always so quick to help and fixing the issue right away!”
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5
“Thanks, Nick, for calling directly.”
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5
“Everything was smooth ”
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4
“Thank you for always being prompt in completing our request. You guys are the best!”
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5
“On time and worked quickly”
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5
“Super simple one button fix. Can’t beat that.”
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5
“Markus was very thorough and made this task very easy to hand off. Worry free and organized.”
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5
“Was able to resolve the issue quickly. ”