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Direct-to-Technician Help Desk
Our Friendly, Fast, and Familiar IT support resources are always at your disposal.
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Go Direct-To-Tech
All user requests are handled directly by Workplace Technical Staff – ready to work on the issue. No more describing the issue to one person and waiting for a call back from another.
Call / Email / Chat
There isn’t one right way to get IT help and support. That is why we let you choose how you want to contact us.
Help When You Need It
IT issues don’t clock-in or clock-out. That is why our staff serves our clients both during and after normal business hours.
24/7 Systems Monitoring
Real-time intelligence collected on vital network components. Our staff gets timely insight into exceptions, addressing small issues to prevent big issues.
Platform Evolution
Developed over 25 years, our advanced 24/7 monitoring and alerting platform delivers security and stability for all our clients.
Persistent IT Processes
From verifying backup success to patch management and anti-virus/anti-malware protection, we take a janitorial approach to ensuring stable and secure daily IT operations.
IT Performance Stats
Whether its data growth, internet utilization, or customer feedback, data is logged, retained, and shared for analysis and future planning.
IT Security Guidance
Organizing and directing people, processes, and technology around five core objectives prevention, detection, containment, restoral, and response.
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Defense through Awareness
People are the biggest target and the best defense which is why we educate and advise the entire company to build an understanding of current threats to provide a secure network environment.
Critical Security Exceptions
During or after business hours, security and performance alerts are logged, investigated, and resolved to minimize business impact.
Advanced Technical Solutions
We continually evaluate and offer innovative technology products and solutions that effectively address challenges of the current and future threat landscape.
Solution Architecture & Implementation
Fully understanding your business requirements, educating you on alternatives, and implementing your preferred IT solutions.
Understanding Requirements
Our Design Architects discover your complete business and technical requirements, ensuring appropriate final design alternatives.
Relatable Alternatives
Effectively presenting all financial and technical details in easy-to-understand design deliverables. Providing certainty through education as you make critical IT investments.
Successful Implementation
Our experienced Project Mangers take responsibility for coordinating, directing, and supporting all aspects of your project, ultimately resulting in successful project execution.
Superior Client Experiences
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5
“Very quick turnaround time of one day. Nice!”
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5
“Eric was so helpful and enjoyable to talk to! ”
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5
“Markus does a great job helping us diagnose problems with the PCs running our shop equipment. It’s hard to know when the problem is with the machine hardware, the PC hardware or the software, and Markus does a great job helping us figure that out and determining a solution.”
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5
“Patrick was fantastic! He fixed more than what I originally called in for and at the moment, *fingers crossed*, I have zero IT issues. Thank you, thank you. I appreciate your help!”
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5
“My computer speakers are back – thank you!”
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5
“Friendly and efficient”
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5
“Quick to resolve issue.”
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4
“had things ready for our printer installs. worked very nicely to have that done!”
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5
“Caden was very good with me. ”
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5
“Polite, quick, helpful, thank you!!”
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5
“Quick and efficient”
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5
“Resolved issue in seconds! Superior service!”
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5
“Quick and efficient. ”
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5
“Very Helpful & quick!!”
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5
“Fast response time! I was expecting to have to suffer through an extended wait time. I really appreciate Patrick calling and getting me fixed up.”
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5
“Quick, and easy to get my email to me! ”
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5
“It’s great working with Markus – he knows our company and how we operate, enabling great efficiency! Thanks, Markus.”
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5
“problem solved in great time!”
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5
“fast and thorough-got us back to work ”
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4
“I appreciated your timely response time.”