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Direct-to-Technician Help Desk
Our Friendly, Fast, Familiar, IT support resources are always at your disposal.
Go Direct-To-Tech
All user requests are handled directly by Workplace Technical Staff – ready to work on the issue. No more describing the issue to one person and waiting for a call back from another.
Call / Email / Chat
There isn’t one right way to get IT help. That is why we let you choose how you want to contact us.
Help When You Need It
IT issues don’t clock-in or clock-out. That is why our staff serves our clients both during and after normal business hours.
24/7 Systems Monitoring
Real-time intelligence collected on vital network components. Our staff gets timely insight into exceptions. Addressing small issues to prevent big issues.
Platform Evolution
Developed over 25 years, our advanced 24/7 monitoring and alerting platform delivers security and stability for all our clients.
Persistent IT Processes
From verifying backup success to patch management and anti-virus/anti-malware protection, we take a janitorial approach to ensuring stable and secure daily IT operations.
IT Performance Stats
Whether its data growth, internet utilization, or customer feedback, data is logged, retained, and shared for analysis and future planning.
IT Security Guidance
Organizing and directing people, processes, and technology around five core objectives prevention, detection, containment, restoral, and response.
Defense through Awareness
People are the biggest target and the best defense which is why we educate and advise the entire company to build an understanding of current threats to provide a secure network environment.
Critical Security Exceptions
During or after business hours, security and performance alerts are logged, investigated, and resolved to minimize business impact.
Advanced Technical Solutions
We continually evaluate and offer innovative technology products and solutions that effectively address challenges of the current and future threat landscape.
Solution Architecture & Implementation
Fully understanding your business requirements, educating you on alternatives, and implementing your preferred solution.
Understanding Requirements
Our Design Architects discover your complete business and technical requirements, ensuring appropriate final design alternatives.
Relatable Alternatives
Effectively presenting all financial and technical details in easy-to-understand design deliverables. Providing certainty through education as you make critical IT investments.
Successful Implementation
Our experienced Project Mangers take responsibility for coordinating, directing, and supporting all aspects of your project, ultimately resulting in successful project execution.
Superior Client Experiences
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5
“Caleb is always very helpful”
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5
“Great, fast service. Quickly resolved. ”
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5
“Adrian went to work right away on finding a fix. He was thorough and found a workaround until Microsoft fixes the problem.”
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5
“Zach was so pleasant to talk to! He put in the time to find the root of the issue I was having and correct it. It took a long time however, he was great about it and I appreciate that he explained what he was doing and what it would take to fix it. Nice job Zach!”
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5
“Logan was able to help immediately – in just a minute all was working again. Thank you.”
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5
“You are always quick to help and solve the issue right away.”
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5
“Mark was very nice and fixed the issue quickly.”
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5
“Friendly voice on the phone and quick service. Fixed my issue in the matter of just a couple minutes.”
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5
“I received patient, professional, respectful service.”
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5
“quick response time!”
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5
“Quickly uninstalled and reinstalled problematic program. Not rocket science, I know. BUT it would have wasted way more of my day if he hadn’t helped. And as always your people are super sweet also.”
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5
“Solved my problem quick and professionally.”
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5
“Response was timely”
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5
“Timely response and a clear answer.”
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5
“Communication and flexibility!”
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5
“Nice, friendly and polite young men who even took the time to vacuum and clean up behind themselves. 5 stars.”
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5
“Mark was doggedly diligent in tracking down issues with my PC.”
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5
“The response time was excellent!”
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5
“The solution fixed the problem. No more complaints from employees.”
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5
“Thanks Markus for the helpful follow-up. Steve”