Local IT support. All-inclusive service.
Local IT support. All-inclusive service.
What We Offer
All-inclusive managed IT services with direct-to-technician support, 24/7 monitoring, cybersecurity, and predictable flat-rate pricing.
About Us
Technology should help your business move, not create more problems for your team to manage. Workplace by Direct provides managed IT services that take ownership of day-to-day support, monitoring, security, and planning. From employee support and network performance to cybersecurity and long-term strategy, we help keep your systems running smoothly so your team can focus on the work that matters.
What's Included
Our Managed IT Services help businesses, nonprofits, schools, and organizations stay secure and supported with 24/7 monitoring, cybersecurity, infrastructure support, and complete IT environment oversight.
Get fast, reliable support for your employees, devices, and business applications from certified IT professionals by phone, email, or chat. Our clients reach a technician in about 25 seconds on average, without confusing ticket queues or unnecessary transfers.
We monitor your technology environment around the clock to catch issues early and keep systems running smoothly. Our team oversees performance, alerts, devices, and infrastructure so problems can be addressed before they disrupt your business.
Protect your business with proactive cybersecurity support that helps reduce risk and strengthen your defenses over time. We support endpoint protection, email security, vulnerability scanning, compliance needs, and ongoing security oversight.
We manage the core technology your business depends on for performance, reliability, and security. Our team supports servers, firewalls, switches, Wi-Fi, and other essential infrastructure that keeps your organization connected.
Keep your business connected with secure cloud services and data backup. We provide Microsoft 365 support, Google Workspace support, email support, migrations, backup planning, and continuity support to keep your team productive and protected.
Align your technology with your business goals through practical guidance and long-term IT planning. We provide reviews, roadmapping, budgeting support, and recommendations tailored to your organization.
Trusted Approach
Reliable IT support is about more than fixing issues when something breaks. It’s about having a team that knows your environment, responds quickly, watches for problems, and helps your technology improve. Workplace by Direct combines direct-to-technician support, proactive monitoring, cybersecurity, and strategic planning to give businesses a simpler, more predictable way to manage IT.
Top Questions
Here are answers to common questions about our Managed IT Services, including support, pricing, cybersecurity, Microsoft 365, compliance, and service areas.
Our Managed IT Services include unlimited support by phone, email, or chat, with direct access to certified technicians and no confusing ticket queues.
We offer flat-rate pricing that includes remote support, onsite visits, monitoring, maintenance, and service. Your monthly costs stay predictable, with no surprise fees or unexpected hourly charges.
Our IT support is built around direct access to real technicians, fast response times, and both remote and onsite support. When your team needs help, they connect with a certified technician in about 25 seconds on average, without long ticket queues or unnecessary transfers.
We support a wide range of organizations, including nonprofits, schools, medical and dental offices, construction companies, and law firms. Our managed IT services are tailored to each client’s systems, security needs, workflows, and long-term goals.
Yes. Our managed IT services include Microsoft 365 support for business email, user accounts, permissions, migrations, troubleshooting, and day-to-day employee support.
Yes. We help businesses strengthen their IT environment to better support compliance requirements such as HIPAA, PCI-DSS, GDPR, and other industry standards. This can include cybersecurity tools, access controls, vulnerability scanning, documentation support, backups, and ongoing IT oversight.
Workplace has offices in Sioux Falls, Aberdeen, and Rapid City, and serves clients across South Dakota, Minnesota, Iowa, and beyond. We provide both remote and onsite IT support depending on your location, needs, and service agreement.
Managed IT services may be a good fit if your business is dealing with recurring technology issues, downtime, security concerns, rising IT costs, or limited internal IT resources. We help keep your systems running smoothly, strengthen security, and provide long-term IT support so your team can stay focused on the business.
Contact Us Today
Whether you need direct IT support, stronger cybersecurity, or a more proactive way to manage your technology, Workplace by Direct is ready to help.
