Category: General IT Support

Small businesses often underestimate the consequences of an email breach, assuming their size makes them less attractive targets. However, email breach costs can be catastrophic for SMBs. Cybercriminals view smaller businesses as low-hanging fruit due to limited security resources. At Workplace, we’ve seen firsthand how devastating even a single breach can be. This blog explores the real costs associated with email breaches and why proactive security measures are critical.

The Alarming Costs of Email Breaches

Email breach costs for small businesses are staggering—averaging $120,000 per incident. These costs include both visible and hidden expenses, broken into three major categories:

1. Direct Costs

• Ransomware Payments: SMBs often pay ransoms to regain access to their data, with average payments reaching tens of thousands of dollars.
• Legal and Regulatory Fines: Non-compliance with data protection regulations, such as GDPR or CCPA, can result in hefty fines.
• IT Recovery Expenses: Employing cybersecurity experts to remediate and secure systems after an attack adds significant costs.

2. Indirect Costs

• Operational Downtime: Email breaches disrupt day-to-day operations, leading to productivity losses.
• Customer Churn: Breaches erode customer trust, causing clients to seek more secure alternatives.
• Reputational Damage: Negative publicity following a breach can tarnish a company’s brand.

3. Hidden Costs

• Insurance Premium Hikes: A breach often leads to increased cybersecurity insurance costs.
• Long-Term Growth Impact: Investors and partners may be hesitant to collaborate with businesses that have a history of breaches.

Downtime: The Silent Killer of SMBs

The effects of downtime caused by email breaches are often underestimated. For small businesses, every hour of downtime can translate into significant revenue losses. According to industry studies:

• Average Downtime: Recovery from a ransomware attack typically takes 21 days, during which operations are severely hampered.
• Lost Revenue: For a small e-commerce business, even one day of downtime can result in thousands of dollars in lost sales.

Real-World Example: A Small Retailer’s Struggle

In 2021, a small retail business suffered an email phishing attack that encrypted its payment processing system. The company lost three weeks of revenue and spent $50,000 on IT recovery, severely impacting its bottom line.

Scenarios like this are why Workplace provides small businesses with the same enterprise-level protections that large organizations rely on—scaled and priced for SMBs.

Trust Erosion: The Hardest Cost to Measure

Clients and customers expect businesses to safeguard their data. When that trust is broken, the consequences are long-lasting:

• Client Loss: Studies show that 60% of customers stop doing business with companies that suffer data breaches.
• Brand Reputation: Rebuilding trust and reputation can take years and substantial investment in marketing and PR.
• Online Presence: Negative reviews and media coverage further diminish credibility.

Case Study: Data Breach at Wright, Moore, DeHart, Dupuis & Hutchinson (WMDDH)

In July 2023, the Louisiana-based accounting firm WMDDH detected unusual network activity, indicating a data breach. The breach compromised sensitive client information, including names, Social Security numbers, financial account details, and medical information. The firm faced significant challenges in identifying and notifying the 127,431 affected individuals, a process that extended over ten months. This incident underscores the critical importance of robust cybersecurity measures and prompt incident response in protecting client data.

The ROI of Email Security: Prevention Pays Off

Investing in email security solutions is not just a safeguard but a financial imperative. Businesses that proactively secure their email systems report significant savings in the long run.

Benefits of Advanced Security Solutions

1. Prevention of Downtime: Automated threat detection and mitigation minimize disruptions.
2. Compliance with Regulations: Staying compliant avoids hefty fines and legal battles.
3. Customer Retention: Demonstrating a commitment to security reassures clients and builds trust.

ROI Metrics to Consider

• Businesses often report a 300% ROI on advanced email security tools within the first year.
• Proactive measures reduce the likelihood of breaches, saving tens of thousands of dollars in potential recovery costs.

Example: A Success Story

A small law firm implemented AI-driven email security software that identified and blocked a phishing attack. This preventive measure saved the firm an estimated $200,000 in potential damages and downtime.

Many of our Workplace clients have shared similar stories, reinforcing how smart tech investments can prevent costly emergencies.

Key Features to Look for in Email Security

To maximize ROI and ensure comprehensive protection, SMBs should look for the following features in an email security solution:

1. AI-Powered Threat Detection: Identifies sophisticated phishing and malware attempts.
2. Encryption: Secures sensitive communications and prevents unauthorized access.
3. Spam Filtering: Blocks malicious emails before they reach inboxes.
4. User Training Modules: Educates employees on recognizing and avoiding email threats.

Long-Term Implications of Neglecting Email Security

Hidden Financial Strain: While the immediate costs of a breach are evident, the long-term financial impact often goes unnoticed. Increased insurance premiums, ongoing legal battles, and diminished growth potential can cripple small businesses.

Competitive Disadvantage: In today’s digital economy, businesses must prioritize security to remain competitive. Companies that fail to invest in email security risk losing clients to more secure competitors. With Workplace as your partner, you gain a competitive edge through technology leadership and trusted protection.

Conclusion

Email breach costs far outweigh the investment in preventive security measures. From immediate financial loss to long-term reputational damage, the risks for SMBs are significant. By prioritizing email security solutions, small businesses can protect their operations, preserve customer trust, and strengthen their future resilience.

Workplace is here to help. Schedule a free consultation to learn how our advanced email security solutions can save you time, money, and your reputation.

Imagine a video emerging at your workplace that appears entirely real. It might feature someone you know authorizing a significant payment, revealing confidential information, or making a statement that could turn even your most loyal customers away. It feels genuine, but it’s an artificial creation, made by AI. Welcome to the world of AI deepfakes, a growing concern for businesses worldwide. In 2024, fraud attempts involving deepfakes surged by 2,137% over the previous three years, with financial institutions losing an average of $600,000 per incident. Regardless of your role, this threat has the potential to disrupt your entire operation. That’s why we want to take this opportunity to explain what deepfakes are, why they pose a risk, and how our IT solutions can help you stay in control. Keep reading to learn more.

AI DeepFakes 101: The Essentials

What exactly is a deepfake? Deepfakes are videos, audio, or images created or altered by AI to mimic real individuals. In recent years, they’ve become increasingly difficult to differentiate from actual content. The technology relies on generative adversarial networks, where two AI systems collaborate: one creates the imitation, and the other refines it until it’s almost indistinguishable from reality. It’s like a digital mask that makes anyone appear to say or do anything.

What started around 2017 as altered celebrity faces for entertainment has now evolved. Today, tools like DeepFakesWeb and DeepFaceLab make it easy for anyone to create deepfakes using just a few photos or an audio clip of someone. The result? Deepfakes so convincing they’re almost impossible to spot without advanced technology. Data reveals that deepfake fraud increased tenfold from 2022 to 2023, and the trend shows no signs of slowing down. What was once a novelty has now become a serious risk.

The Business Risk: Real-World Examples

Deepfakes are already impacting workplaces in a big way, and the consequences can affect everyone. For instance, in 2024, a finance professional in Hong Kong lost $25 million after a deepfake video call convincingly impersonated their superiors and colleagues. Similarly, WPP, an advertising firm, faced a scam where fraudsters replicated a senior executive’s voice using YouTube clips to deceive employees, fortunately, it was caught in time. Even Binance experienced an incident where scammers imitated their communications chief to mislead contacts.

Here’s what’s at stake:

• Financial Loss: A scammer could impersonate your supervisor or even you, convincing someone to transfer money or disclose confidential data. The Hong Kong case involved a fabricated video call featuring multiple team members.

• Reputation Damage: A falsified recording of someone in your organization could erode client trust or damage your company’s reputation, no matter your position.

From an IT perspective, deepfakes enhance phishing attempts with fabricated voices or faces, making fraudulent schemes harder to detect, whether you’re a CEO or a recent hire.

Your IT Toolkit: How to Stay Ahead

Whether you’re already a Workplace IT Management client or not, safeguarding your organization requires a collective effort. Our systems are designed to address threats like deepfakes, and we’ve outlined a comprehensive IT strategy that can be implemented across all levels of your organization to help prevent these risks from disrupting your work.

1. Train to Identify Deceptions: Deepfakes have subtle flaws. Look for irregular blinks, mismatched lip movements, or voices with an artificial tone. Everyone, from leadership to staff, should be trained to recognize these indicators.
2. Verify Every Instruction: If someone “from your team” requests a significant action, such as a payment or data release, confirm it directly with the person. Contact them via a verified number, speak in person, or establish a code word for payments.
3. Secure Systems with MFA: Multi-factor authentication is a critical defense. A deepfake might deceive someone, but it cannot bypass secondary verification like a text code or app approval.
4. Maintain Updated Technology: Outdated software creates vulnerabilities. Keep systems patched and up to date. If you’re a client, we manage most of this for you. If not, ensure you regularly update your systems and tools to stay secure.
5. Prepare for Incidents: If a deepfake bypasses your defenses, avoid reacting impulsively. Ensure you have a clear, predefined plan. Designate leaders or teams responsible for managing the situation.

We’re Your Partner in This

Deepfakes are a rapidly growing threat, but with Workplace IT Management, you don’t have to face it alone. We offer cutting-edge detection technology, enhanced security measures, and expert team training to proactively manage this risk—so you’re not just reacting; you’re staying ahead of the curve. Ready to strengthen your defenses? Whether you’re already working with us or just exploring options, we’re here to help you take control of your organization’s security. Contact us today to learn how our solutions can safeguard your business and keep you

Ready to strengthen your defenses? Whether you’re already working with us or just exploring options, we’re here to help you take control of your organization’s security. Contact us today to learn how our solutions can safeguard your business and keep you secure. Let’s tackle this challenge together!

Email remains the cornerstone of communication for businesses, with billions of messages exchanged daily. Unfortunately, it’s also a playground for cybercriminals. From phishing scams to ransomware attacks, email has become the primary entry point for hackers to infiltrate businesses of all sizes. At Workplace IT Management, we understand the critical role that email security plays in protecting your business. In this blog, we’ll explore why email is so appealing to hackers and how businesses can fortify their defenses.

The Unrivaled Reach of Email

Email’s ubiquity makes it an irresistible target for cybercriminals. Here are a few reasons why:

1. Mass Adoption: Nearly every business employee has an email account, and many use it as their primary mode of communication.
2. Direct Access: Email provides a direct line to individual employees, bypassing many traditional security checkpoints.
3. Human Error: Unlike firewalls or antivirus software, humans are fallible. Hackers exploit human psychology to trick people into clicking malicious links or downloading infected attachments.

Case Study: The $100 Million Phishing Scam

In 2013-2015, two tech giants, Google and Facebook, were targeted by a phishing attack where a cybercriminal impersonated a supplier, Quanta Computer. The attacker, Evaldas Rimasauskas, established a fake company in Latvia and sent fraudulent invoices to both companies. As a result, over $100 million was transferred to a fraudulent account, highlighting the devastating potential of email-based attacks and the need for rigorous verification processes.

Psychological Manipulation: How Hackers Exploit the Human Element

Hackers often leverage psychological tactics to deceive their victims. Here’s how:

1. Urgency and Fear: Many phishing emails create a sense of urgency (e.g., “Your account will be deactivated!”) to compel immediate action.
2. Authority: Emails impersonating high-ranking officials (CEO fraud) pressure employees into bypassing standard protocols.
3. Curiosity: Intriguing subject lines like “You’ve won a prize!” tempt users to open emails and click malicious links.
4. Trust: Hackers craft emails that appear to come from trusted contacts, such as colleagues or partners.

Example: The Dropbox Scam

In a classic phishing scam, hackers send emails that look like they’re from Dropbox, notifying users of a shared document. The email prompts users to log in to view the document, but the login page is actually a fake site designed to steal their credentials.

Types of Email-Based Attacks

Hackers use a variety of techniques to exploit email as an entry point. Below are the most common:

1. Phishing: Emails designed to steal sensitive information, such as login credentials or financial data.
2. Spear Phishing: Highly targeted phishing attacks aimed at specific individuals or organizations.
3. Business Email Compromise (BEC): Fraudulent emails that trick employees into transferring money or sharing sensitive information.
4. Ransomware: Emails containing malicious attachments or links that deploy ransomware, locking users out of their systems until a ransom is paid.
5. Malware Delivery: Emails with infected attachments that, when downloaded, install malicious software.

Emerging Threats

The evolution of technology means that email-based attacks are constantly adapting:

• AI-Driven Phishing: Hackers are now using AI to craft more convincing phishing emails.
• Deepfake Attachments: Videos or audio files designed to impersonate real people are being used to deceive victims.
• Multi-Stage Attacks: Some emails serve as the first step in a broader, multi-faceted attack.

Why Employees Are the Weakest Link

Despite advancements in email security, human error remains a significant vulnerability. Some common mistakes include:

1. Clicking on Suspicious Links: Employees often click on links without verifying their authenticity.
2. Reusing Passwords: Many workers use the same password for multiple accounts, increasing the risk of credential theft.
3. Failing to Spot Red Flags: Poorly formatted emails, strange requests, or unusual sender addresses often go unnoticed.

Training Gap

Many organizations neglect to provide adequate cybersecurity training, leaving employees ill-equipped to identify threats. Workplace IT Management offers comprehensive cybersecurity training programs that include simulated phishing exercises to dramatically reduce risk.

The Financial Impact of Email Breaches

Email breaches are costly, and the expenses go far beyond the immediate financial loss:

1. Direct Costs: These include ransom payments, fraud losses, and legal fees.
2. Reputation Damage: Customers lose trust in businesses that fail to secure their data.
3. Operational Disruption: Recovery from an email breach can disrupt business operations for days or even weeks.
4. Regulatory Fines: Non-compliance with data protection regulations like GDPR can result in hefty fines.

Real-World Example: The Colonial Pipeline Ransomware Attack

In one of the largest ransomware attacks in U.S. history, hackers used a phishing email with a malicious link to gain access to Colonial Pipeline’s network. The attack caused widespread fuel shortages and forced the company to pay a $4.4 million ransom to regain control of their systems.

Best Practices for Fortifying Email Security

To combat email-based threats, businesses need a multi-layered approach to security. Here are some actionable steps:

1. Implement Advanced Email Security Solutions: Start by using AI-driven tools that can detect and block phishing attempts. In addition, employ email filtering systems to block suspicious messages before they even reach inboxes.
2. Enable Multi-Factor Authentication (MFA): Even if a hacker steals a password, MFA provides an additional layer of protection, acting as a barrier to unauthorized access.
3. Regular Employee Training: It’s essential to conduct frequent training sessions on how to recognize phishing attempts and other email threats. Furthermore, using simulated phishing exercises helps test and improve employee awareness.
4. Strong Password Policies: Encourage employees to use unique, complex passwords and ensure that a password manager is implemented to securely store them.
5. Secure Email Gateways: Invest in secure email gateways that actively analyze incoming email traffic for potential threats, helping to prevent attacks from reaching the system.
6. Backup Critical Data: Regularly backing up critical data ensures business continuity in case of an attack, minimizing the impact on operations.
7. Monitor and Respond: Lastly, it’s important to use monitoring tools that detect unusual email activity. This allows businesses to respond swiftly and mitigate potential breaches before they escalate.

Checklist for SMBs

1. Have you conducted a recent phishing simulation?
2. Is MFA enabled for all email accounts?
3. Are employees trained on email security best practices?
4. Do you use advanced threat protection tools?
5. Is critical data backed up and easily recoverable?

The Future of Email Security

As hackers become more sophisticated, email security will need to evolve. Here are some emerging trends:

1. AI and Machine Learning: Advanced algorithms will better detect and neutralize threats.
2. Behavioral Analysis: Security tools will monitor user behavior to identify anomalies.
3. Zero Trust Policies: These will minimize access privileges, reducing the potential damage of a compromised email account.
4. Encrypted Emails: End-to-end encryption will become standard, ensuring that email contents remain secure.

Conclusion

Email is a hacker’s favorite entry point for a reason: it’s ubiquitous, direct, and vulnerable to human error. However, with a proactive approach that combines advanced technology, employee training, and robust security practices, businesses can significantly reduce their risk. By understanding the tactics hackers use and implementing strong defenses, you can keep your organization’s data and reputation secure. At Workplace IT Management, we specialize in helping businesses secure their email environments with cutting-edge security solutions, expert guidance, and proactive measures to protect email security. Contact us today to learn how we can help secure your systems and keep your business safe from cyber threats.

At Workplace IT Management, we understand the growing importance of secure remote work environments, especially as businesses continue to embrace hybrid and work from home arrangements going into 2025. With 22.8% of US employees working remotely at least part-time in 2024, or about 35.13 million people, we think this trend will continue to increase as we enter 2025. For this reason, a business needs to ensure that its teams are set up for success at home and at work. With the right tools and strategies, you can keep your business secure and your employees productive, whether in the office or at home. Keep reading to learn the best practices that we recommend to enhance your remote work security going into 2025.

1. Empower Your Team with Multi-Factor Authentication (MFA) and Strong Passwords

One of the simplest and most effective ways to keep your employees and business safe is by requiring multi-factor authentication. MFA adds an extra layer of security by requiring more than just a password to access your company’s systems. Whether it’s a text code or an authentication app, MFA ensures that even if someone gets hold of a password, they can’t get in without additional verification. Pair this with strong password policies—encouraging complex passwords that are regularly updated—and you significantly reduce the chances of unauthorized access. At Workplace, we’ve seen how these two simple steps can make a huge difference for a company when it comes to safeguarding data and boosting employees’ confidence in using a company’s systems securely.

2. Adopt a Zero Trust Approach for Enhanced Security

The zero trust model relies on the logic that every request to access company resources, whether internal or external, is a potential security risk. By using the zero trust framework, you can ensure that no device or user is automatically trusted and that access is only granted after thorough verification. Key components of a zero-trust model include micro-segmentation (dividing your network into smaller, secure segments), continuous verification, and Identity and Access Management (IAM). When you implement this approach correctly, it ensures that only the right people and devices can access your business-critical data, which can go a long way in protecting your company against cyber threats.

3. Secure Remote Connections with VPNs and Encrypted Services

As remote work continues to grow, it’s crucial that employees use secure network connections when accessing company resources instead of their typical home internet connection. By requiring the use of a company-approved VPN, you can ensure that all remote communication is encrypted, preventing unauthorized access to sensitive information. Also, it’s important to make sure that all services used for email, messaging, and file sharing are encrypted. This adds another layer of security, ensuring that communications remain protected as they are sent through the internet.

5. Educate and Empower Your Team with Cybersecurity Best Practices

The last way to keep your work environment secure isn’t just about the tools and technology; it’s also about ensuring that your employees are well-informed and vigilant. At Workplace IT Management, we believe in the power of education. Holding regular training with your employees on the latest cybersecurity threats and best practices helps them recognize phishing attempts, malicious links, and other common cyber threats. Additionally, using a program like KnowBe4 that we offer at Workplace IT Management can help by conducting simulated phishing exercises and allowing your team to identify and report suspicious emails before they fall victim to attacks. With regular training from Knowbe4, you can create a security-conscious culture within your company, allowing your employees to take an active role in protecting your business data.

At Workplace IT Management, we are committed to helping businesses like yours enhance their remote work security. By implementing these best practices, you can build a secure, efficient remote work environment that keeps your data safe and your employees productive. Remote work is here to stay, and with the right security measures in place, your organization will be prepared for 2025 and years to come.

If you’re looking for support in implementing these strategies or need advice on securing your remote work setup, please contact our team. Together, we’ll make sure that your business remains secure while embracing the future of work!

During the holidays, most people’s minds are pulled in a thousand different directions, from choosing the perfect gifts to cooking meals for their families and planning where to celebrate. Amidst all the excitement and joy, however, cybercriminals are lurking and waiting for someone to make one small mistake. With more people shopping online instead of going to stores to score holiday deals in 2024, scammers are working harder than ever this year to craft sophisticated digital schemes to try and trick unsuspecting shoppers. From phishing emails and texts to fake charity requests, these holiday scams can quickly ruin your festive spirit if you aren’t careful. That’s why this year our team at Workplace IT wants to help you stay cyber safe this holiday season.

Common Holiday Cyber Scams

Cybercriminals use a variety of tacts to exploit consumers during the holidays, and if you’ve read our other articles on cybersecurity, then you will know that cyber scams are on the rise, so in this article, we are going to provide you with the most common holiday scams to watch out for in 2024 to stay cyber safe.

1. Phishing Emails/Texts and Fake Websites

The first cyber attack to watch out for is phishing emails or texts, claiming there are issues with an order that was made, a package that can’t be delivered, flash deals, or messages that look like they are coming from a major brand like Walmart or Amazon. The message will usually ask you to click on a link to resolve the issue, but only click on the links if you are positive they are authentic. Typically, these links can lead you to a page that looks real but is fraudulent and designed to steal your personal or financial information. In fact, over 64% of Americans report receiving these types of messages through their emails and texting apps, and 59% have received fake delivery notifications during the holiday season.

2. Gift Card Scams

The second scam you should look out for is gift card fraud. These scams have become increasingly widespread, with cybercriminals impersonating close friends, family members, or even your boss, and once they gain your trust, they will urgently try to get you to buy them gift cards. These scams often ask for the gift card to be sent electronically and straight to the recipient, making it harder to trace the fraud. Gift cards are something you should especially look out for this holiday season because they are untraceable and as good as cash, providing a low-risk way for scammers to steal your money.

3. Fake Charity Solicitations

Another way that cyber criminals can target you this year is through fake charity solicitations. As many people donate to charities around this time, scammers often try to exploit the goodwill of unsuspecting people by pretending to be volunteers at real organizations that you would be familiar with. By using appeals to help children in need or for other important causes, these criminals can often pressure victims into donating quickly. Reports show that these types of scams surge by over 33% during the holidays. To avoid being a victim, verify with the charity that the volunteer is real, and most often, choose to donate directly to a charity through their official website and not over the phone or through email.

4. AI-Generated Deepfakes

With AI becoming more prevalent and advanced, it has become easier for cyber criminals to create deepfakes that sound real, including voice recordings and even videos impersonating someone you trust. These tools can manipulate victims into revealing personal or financial information. This new threat can be especially dangerous because by making it seem like it’s really someone you trust, they can exploit you by pretending to be a family member in distress, saying they lost their wallet and need you to send them money. This makes them a growing concern during the holidays.

5. Social Media Shopping Scams

The last cyber threat we will touch base on is social media shopping scams. With millions of Americans shopping through platforms like Facebook and TikTok, scammers have new opportunities to target people. With accounts being free to make, scammers can make thousands of accounts and promote fraudulent ads that feature fake products or discounts that are better than anywhere else around, tricking users into making purchases from untrustworthy sellers. This is becoming an increasingly significant problem because 83% of Gen Z consumers say they start their holiday shopping on social media, and 35% of Americans who buy from ads on social media report falling victim to fraudulent sellers.

How to Protect Yourself This Holiday Season

Now that we’ve reviewed the top scams to watch out for, it’s time to review how you can stay cyber-safe this holiday season. Keep reading below to learn what you need to do to stay protected.

1. Pause Before Clicking: Don’t trust every email or text that you see come through your accounts. Verify messages are coming from who they say they are coming from before clicking any links. Also, instead of simply following the links sent to you in the message, go to the company’s official websites to check deals or update your account.
2. Use Security Tools: If your computer doesn’t have an antivirus, consider installing one to help you stay protected from cybercriminals. If you have an IT provider, use them as a resource to ensure emails are safe and legitimate.
3. Be Skeptical of Unbelievable Deals: Most shoppers today know what items usually cost, so if you see an offer that seems too good to be true, it probably is. Scammers often use deals that are better than you’ve ever seen before to entice victims.
4. Educate Friends and Family: Share the information we provided today with your family and friends so that they know about common scams, especially if they are less tech-savvy individuals. Raising awareness about potential scams can help you keep you and your loved ones safe this holiday season.

Final Thoughts

As the 2024 Holiday season starts to come in full swing, the last thing you want to happen is to fall victim to a cyber scam. With these scams becoming more sophisticated with the rise of AI, staying informed and cautious is your best defense. By recognizing common scams and implementing our tips to keep yourself protected above, you can enjoy the festivities with peace of mind, knowing you’re protected from scammers.

If you’re a business, non-profit, or other organization, consider how managed IT services from Workplace IT Management can bolster your cybersecurity year-round. Our team can provide security solutions tailored to your needs. Contact us today for a free consultation and learn more about our services.

At Workplace IT Management, we are dedicated to delivering exceptional service to our clients every day. That’s why we’re thrilled to announce the creation of Direct Companies’ new Experience Team. This initiative is set to revolutionize how we operate—enhancing our internal processes and elevating the services we provide to our clients. As part of the Direct Companies family, we’re excited to see this transformative team take shape.

Over the past two years, Workplace IT Management and Direct Companies have experienced remarkable growth, expanding from 40 to 140 employees. To ensure this growth benefits every corner of the organization, we’ve established the Experience Team, led by Marcia Schmitz, Vice President of Experience. This team will focus on refining internal workflows, fostering a strong workplace culture, and delivering even greater value to our clients.

For us at Workplace IT Management, this means enhanced support for our team and cutting-edge tools to deliver innovative IT solutions. Whether it’s streamlining your operations or providing advanced cybersecurity, we’re now better positioned than ever to exceed your expectations.

“This division is focused on our people, and that focus will directly benefit our clients,” said Paul Zweifel, CEO of Direct Companies. “By improving how we work, we can deliver an even better experience to those we serve.”

This initiative excites us because it aligns perfectly with our mission. At Workplace IT Management, we take pride in being a trusted partner for businesses, offering comprehensive IT services and support. With the Experience Team in place, we’re confident in our ability to bring even more value to our clients while continuing to grow alongside Direct Companies.

Want to learn more about the vision behind the Experience Division and how it’s driving meaningful change at Workplace IT Management?

Discover how this new initiative is setting the stage for continued growth, enhancing the workplace experience for employees, and elevating the level of service provided to clients across the industries we serve. Dive into the full story to see how the Experience Division is shaping the future of Direct Companies and its family of businesses.

Click here to read the full article.

At Workplace IT Management, we believe that outsourcing your IT to an MSP is the best option when deciding to hire your own staff or to outsource your IT needs. However, in this blog, we will look at the pros and cons of hiring in-house staff and outsourcing your IT to another company.

As businesses expand from one employee to a team of 10 or 100, the technology needs of the business expand and become more integrated into daily operations. A critical decision arises for companies: “Should we manage our IT services ourselves or outsource them to another company?” Both approaches have advantages and challenges, and understanding them is the first step toward determining what choice is best for your company.

With this in mind, let’s explore the advantages and challenges of each option so you can learn what’s right for your business.

The Pros and Cons of In-House IT

To start with, we will discuss the pros and cons of hiring your own IT team to take care of your business’s IT needs. The first benefit we will discuss is that when you hire your own team, you get immediate access to technical support. When technical issues arise, some IT companies may make you call a helpline and wait for an hour or longer before you get a response. When you hire your own staff, you get immediate help when you need it. This will help keep your technology running smoother and prevent some issues from escalating. The second benefit of hiring your own employees to handle your IT is that you get direct control over your IT operations. You won’t have to wonder what your IT team is up to. You can directly control your team’s work, ensuring they focus on tasks that align with your company’s goals and that the work they do directly helps your business.

Another key advantage of in-house IT is the knowledge your team will gain about your organization. Since the team is part of your organization, they’ll become familiar with the specific systems you use and your company’s processes. In some cases, the knowledge an employee gains from working directly for a business can’t be matched. Using an in-house employee instead of a third-party contractor allows for more personalized solutions when issues arise instead of generic solutions that work for most companies but may not get the job done for yours.

On the flip side, having your own IT team comes with some significant costs. If you were to hire your own team, according to studies, on average, you can expect to pay over $100,000 annually. For smaller businesses, this number will be lower, but still, it’s a significant amount you may be on the hook for just because you wanted someone to take care of your technology. Additionally, a smaller team that you hire may have limited expertise when it comes to dealing with certain things. Maybe they don’t know how to protect your company from cyber-attacks or get your systems back up quickly after a hardware failure. You may think that the person you hire will understand your cybersecurity needs, but most don’t. A study found that 83% of IT leaders are considering outsourcing cybersecurity due to the difficult nature of it and the increasingly sophisticated threats. And with most in-house teams, you may not have the ability to get help at any time of day, like an outsourced IT team could provide, leaving your business potentially vulnerable during off-hours or if your IT person goes on vacation.

The Pros and Cons of Outsourced IT

Now that we have gone over the advantages and disadvantages of having your own IT team, it’s time to dive into an area we are very familiar with at Workplace IT Management, and that is outsourced IT. Outsourced IT services can offer a considerable amount of savings for businesses compared to hiring an employee. Rather than having to deal with the high costs associated with hiring full-time employees, businesses that outsource IT can save up to 70% on labor expenses, according to recent studies. This may not mean a lot for a large organization, but if you are a small or medium-sized business, this can be highly beneficial, especially for those that may not have the resources to build a whole IT department to take care of their business technology.

Furthermore, outsourcing your business IT provides access to a wide range of experienced professionals. Many MSPs have team members who specialize in many different areas, such as cybersecurity, Microsoft 365, Cloud computing, network management, hardware procurement, managed print services, and many other areas of IT technology. Managed IT services companies also usually offer 24/7 monitoring, keeping your business running smoothly with minimal disruptions and quick issue resolutions. Despite the benefits we wrote about above, outsourcing does have its challenges. The main challenges companies face when they outsource their IT is that they lose some control over the day-to-day IT operations, and while most of the time an IT company will be very responsive, sometimes they do get busy, so you could have to wait longer than you want to for help, and the person you get may not be as familiar with your business as an in-house employee would be

Moreover, suppose you need a technician to come on-site. In that case, you may have to wait a while, depending on the company, technicians can get delayed or have other clients that they need to service before they can make it to your business.

What Else Should You Consider

A few other things that we thought would be important to bring up when it comes to deciding if you want to outsource your IT or hire someone in-house is to consider your budget. Companies that outsource IT typically save, on average, between 30-40% on operational costs, making it an easy option for companies that want to manage expenses more efficiently. In addition to this, it’s important to consider your technology needs. If your business relies on specialized systems like industrial machinery or has certain compliance requirements that need to be met, such as HIPPA, outsourcing can provide already trained experts in these areas instead of teaching someone who has to be taught everything.

Lastly, it’s important to think about the size of your organization. If you were to hire a single person and then your team doubles in size from 20 to 40, the person you hired may not be able to handle all of the IT issues that happen at your business. An MSP company can adjust services as your business grows while hiring in-house may cause you to have to hire and train more people to keep up with increasing workloads.

Making the Right Choice for Your Business

In the end, deciding the best route for your business ultimately depends on its challenges and unique circumstances. Many companies find that a hybrid approach works well. A business hires a full-time IT staff member who knows all about their business and an IT company. Your full-time employee can handle day-to-day IT issues while coordinating with the IT company, which acts as a support system for your employee. This allows for flexibility in your IT operations and also more control.

After reading this, if outsourcing your IT seems like the right fit for your business, our team at Workplace IT Management can help. We offer Managed IT services personalized to meet the unique needs of your business. From our direct-to-technician help desk to having an entire team of cybersecurity experts, we have it all. We have over 26 years of experience working in Sioux Falls, SD, and throughout the states of South Dakota, Iowa, North Dakota, Minnesota, and Nebraska. Contact us today to see how we can support your IT needs.

Every year since 2004, October has been recognized as Cybersecurity Awareness Month, it was designed as a time for businesses and individuals to take time to think about the cybersecurity measures they take and strengthen their digital security. As cyber threats continue to rise, the need to ensure you are protected increases daily. With over 40% of small businesses saying they had been a victim of a cyber attack in 2023 and as the amount that is experiencing these attacks continues to grow, it’s important to take proactive cybersecurity measures to keep your business and employees protected from ransomware attacks, data breaches, and other potential risks all year.

Below are a few recent statistics that we think are important to understand when learning more about Cybersecurity Awareness Month and why it’s important.

Cybercrime costs are rising: The global financial toll from cybercrime is expected to hit $9.5 trillion in 2024, with projections of reaching $10.5 trillion annually by 2025. This is a significant rise and shows the increasing frequency and sophistication of cyberattacks.

Data breaches are expensive: In 2023, the average cost of a data breach was $4.45 million, with the U.S. reporting the highest average at $5.09 million per incident. These breaches harm finances, and just one data breach can damage trust and brand reputation.

Ransomware attacks are increasing: You hear in the news almost daily that a business was hit with a ransomware attack, but how many organizations are affected? Well, in 2023, over 72.7% of organizations were affected by ransomware, and even if they paid the ransom demand, only 8% of companies that paid the ransom recovered all their data.

The above statistics show why it’s essential for an organization to take cybersecurity seriously and take the time to truly learn how to keep your organization protected this month and for every month of the year.

1. Implement Multi-Factor Authentication (MFA)

The first thing you can do to stay protected is implement MFA. In 2024, passwords alone aren’t enough to fend off cybercriminals. With MFA, you add another layer of protection. When you use MFA, you make it so that instead of just needing a password, you have to confirm you are the account owner through multiple methods, such as verifying through a code sent as a text message to your phone. When you implement MFA at your business it ensures that even if a password is compromised, unauthorized access becomes much more challenging. At Workplace IT Management, we recommend the Microsoft Authenticator app.

2. Keep Software and Systems Up to Date

One of the most common and easiest ways to be breached by a malicious actor is through outdated software. It’s important to regularly update the applications that you use. Regular updates include security patches that address vulnerabilities in your current software that you may not even be aware of. If you aren’t sure what you need to do to keep your business software up to date, contact our team today, and we can get you to a point where your business is protected.

3. Train Employees on Cybersecurity Best Practices

Cybersecurity is more than just the IT person’s job, and just because you may think you use software that isn’t vulnerable doesn’t mean you can’t be the cause of a data breach. Keeping your business protected from cyber threats is everyone’s job. There are a lot of ways to train employees on cybersecurity best practices. You can train your employees to recognize phishing emails, how to avoid suspicious links, and data protection best practices. KnowBe4 is a program that we work with, and it helps teach your employees best practices so you don’t have to.

4. Backup Your Data Regularly

Data loss is a significant problem when it comes to cyber-attacks. A lot of cyber attacks happen because a malicious actor is trying to attack your systems to gain access to data that may be valuable. Regular backups of your systems are important for a quick recovery in case of an incident. Additionally, employees should try to save all their files to the business shared drives so that even if a computer goes down, all the data that an employee was working on isn’t lost.

5. Monitor and Secure Access Points

With many businesses adopting remote or hybrid work policies, securing access to your network is more important than ever. It’s important to use tools like firewalls, VPNs, and encryption solutions when your employees work from home to protect company data and monitor for unusual activity.

Why Cybersecurity Awareness Matters

Even one data breach can damage your company’s reputation and customer trust and even cost your business a lot of money through lost production and sales. Cyber threats are becoming more sophisticated, and with the advances in AI, they are even more dangerous, and any business can be a target. That’s why at Workplace IT Management, we believe in taking the time to make sure that companies are protected from cyber threats, and even if you aren’t a client of ours, you can learn more about ways to keep yourself and your business protected. By applying the tips we laid out above, you can avoid the consequences of a cyber attack and ensure your business runs smoothly all year.

Take Action This Cybersecurity Awareness Month

Be proactive this month and all year and work to increase your cyber security protection before a cyberattack occurs. Follow the tips we laid out above to start your path to being more protected this Cybersecurity Awareness Month. If you would like to know more about keeping your business protected, reach out to Workplace IT Management today. We’ll keep you cyber-safe this October and all year around.

Today, we are going to take a deep dive into the world of managed IT services by talking about what they are, the benefits of them, and how to choose the right IT services company. Many businesses have probably been contacted by a salesperson at some point or another offering to sell them IT services that make big promises. Still, many people don’t understand what MIT services are or why they even need them. They think to themselves, “Hey, I’ve been troubleshooting my computer for years, and everything has been working fine.” Well, theres a lot more to a managed IT services company than simply fixing a computer that goes down, even though that is something they can help with. Whether you’re a small business or a growing enterprise, learning what managed IT services can do for your business is important. In this blog, we’ll explore why managed IT Services are important for companies in Sioux Falls and how they can help you stay competitive while allowing you to do more of the work you enjoy and spend less time on IT headaches.

What Are Managed IT Services?

The simple definition of managed IT services is “information technology tasks that are outsourced to a third-party vendor,” but what does that mean? It means that anything you can think of that would be an IT-related task is outsourced to a third-party company. This includes:

• 24/7 network monitoring and support
• Cybersecurity and threat protection
• Data backup and disaster recovery
• Help desk services for technical support
• IT strategy and consulting

When you choose to work with an MSP, you pay a monthly fixed price to have all of the above services taken care of for you, so you gain a team of experts willing to work on all your technology every day, and you can free yourself from the stress of managing your IT internally, and also reduce your costs by avoiding the need to hire-in house staff as your company continues to grow.

What are the benefits for local businesses in Sioux Falls?

As an MSP company, we continually find new benefits in managed IT services. As technology continues to get more advanced, we continue to find new ways to help our clients tackle their daily technology problems. However, if we had to name just a few, below are the top benefits we tell everyone about when we talk to them about working with a managed service provider. The four top benefits we like to tell people they can expect when working with an MSP company are proactive support, cybersecurity protection, reduced costs if they are considering an internal IT person, and the benefit of getting to focus less on technology issues.

Proactive Support and Maintenance

The first significant benefit of using an MSP is proactive support and maintenance of your IT systems. Proactive support means “regular monitoring and maintenance of your IT systems to prevent issues before they disrupt your business.” This approach by MSP companies includes routinely updating your computers, installing new security patches, and routine system checks to ensure everything is running smoothly, you know, the things everyone swears they are planning to do eventually; it’s all done for you without even having to think about it. This approach ensures that everything is working right to stop issues before they arise and keep your business running smoothly.

Powerful Cybersecurity

The second benefit of managed IT services for Sioux Falls businesses is protection against cyber threats, from suspicious emails to using the best antivirus solutions, multi-factor authentication, and setting up advanced firewalls. managed Service Providers use the latest tools to keep your business protected from cyber threats. With more than 40% of small businesses reporting cyber attacks, cybersecurity is an important aspect to think about as a business grows, and the more sensitive the information you have becomes. However, with an IT company by your side, you’ll never have to worry about it.

Reduced Costs Due to Not Having To Hire Staff

As companies grow and the teams become larger, eventually, IT issues for most businesses are going to start taking up more and more time. It may have been a minor issue when there were only three people on the team, but as a company grows into 10 or 100, the IT issues stack up quickly. Many companies may look to hire someone, but this isn’t always the best option due to cost, and because outsourcing your IT services allows local businesses to access top-tier IT talent for a fraction of the cost, you won’t have to worry about paying a full-time salary and benefits, and you’ll get a team of experts whenever you need them.

Focus on Core Business

The last benefit is being able to focus on your core business. Not everyone is into technology, just like not everyone is into doing home remodeling projects. Just because you are a business owner doesn’t mean you need to handle all of your IT issues by yourself. Leave the tech worries to a team of experts and focus on doing what you love when it comes to running a business. Managed IT services in Sioux Falls take care of your IT, so you don’t have to.

Local Expertise Matters for Your IT

Now, why do we keep talking about Sioux Falls in this blog, and why are we focusing on only Sioux Falls? We are doing it because choosing a locally managed IT services provider means you are partnering with a team that lives in the same city as you and knows your business. They’ll know the unique challenges your company faces in Sioux Falls and be able to provide rapid on-site support when your systems go down. Nobody wants to have a system malfunction, and when you call the helpline, you get someone from California or New York instead of someone local who knows you. That’s why you should trust a company like Workplace IT Management; we’ve worked with businesses across a variety of industries in Sioux Falls, delivering customized solutions that meet the specific needs of local companies in our community. Our quick response times and personalized services set us apart from competitors.

How to Choose the Right Managed IT Provider in Sioux Falls

Now that we have gotten through the benefits of IT support, the next important thing is what you should look for when selecting a managed IT provider for your company; it’s important to consider the following,

Industry experience – Do they have experience working with businesses in your industry? No two industries are built the same, and neither are all the applications they use. It’s important to find a company that will understand your business’s needs.

Range of services – Does the company offer more than just break/fix services, including cybersecurity, disaster recovery, and support for cloud systems

Customer support – Is the support team local, or is it a national company that may not always be available when you need them? If the company is local, it also means they can respond to emergencies and be on site quickly.

To summarize, managed IT services are important for businesses in Sioux Falls looking to stay competitive and secure as technology continues to advance. In this blog, we have looked at what managed services are, their benefits, and how to choose the right company. Hopefully, this helped you learn more about why managed IT services are important.

If you are looking for a managed It services company in Sioux Falls, consider partnering with Workplace IT Management. We can take care of all your IT needs, from 24/7 network monitoring and support to cybersecurity and threat protection, data backup and disaster recovery, help desk services for technical support, and IT strategy and consulting; we have the services your business needs. Contact us today to learn how our managed IT services can help your business thrive.

Receiving local support usually feels better for a business. When you know the company and they know you, the relationship feels more personal, leading to better assistance during interactions and usually better outcomes for both parties. However, with the rise of technology and AI, many businesses that offer local support are turning away from it in favor of distant call centers or AI systems. This shift not only harms local communities but also compromises the quality of service for businesses that rely on that support.

One area where this trend is particularly detrimental is IT support. While some companies believe that they will reduce costs by outsourcing their business IT solutions to multinational corporations or relying on AI assistants, the team at Workplace IT Management believes this is a misguided approach. Even with many companies holding the same belief, the global IT outsourcing market is expected to reach $904.948 billion by 2027, driven by the increasing reliance on external providers for essential IT functions​(FinMasters). However, this growth comes with trade-offs; local IT support offers faster response times, more personalized service, and greater reliability, all of which come from the personal connections built within the community. If you aren’t currently working with an IT company or they aren’t meeting your needs, keep reading to learn about the benefits of local support and why we believe in keeping it local.

Faster Response Times

The first advantage of local IT support is faster response times. Imagine starting your computer at the beginning of the day only to see a frustrating “not responding” message on your screen. Wouldn’t it be nice if you could contact someone immediately who would quickly determine the issues and fix them? With Workplace IT, you can. Our direct-to-technician IT helpdesk support connects you with a skilled technician in less than 30 seconds on average. In contrast, choosing a non-local company might leave you waiting for up to an hour—or even longer—to speak with someone​(Radixweb). And if they rely on AI, you could find yourself stuck in an endless loop of trying to explain your problem without getting the help you need.

Deeper Understanding of Local Businesses

Another advantage of working with a company that provides local IT support is that they truly know your business. Your company isn’t just a number on the shelf; it’s a valued partner. Local support teams know the systems you rely on, are aware of important events happening within your business, and offer personalized IT consulting tailored to your unique needs rather than a one-size-fits-all approaches. They understand that when your computers go down right before a big event, immediate help is essential. They’re committed to providing that support because they believe in helping the community they serve thrive.

Conclusion

In conclusion, there are several reasons why local IT support matters. It doesn’t matter how far we’ve advanced with technology; the personal support offered still matters just the same. That’s why, at Workplace IT Management, we believe in building strong personalized relationships with all our clients. Leading our team to offer faster response times, a deeper understanding of your business needs, and, ultimately, better service. Unlike some companies that want to send their customers to far away call centers or use AI systems, our local support team is dedicated to providing the reliable, personal IT helpdesk support assistance you deserve. By keeping our IT support local, we not only provide exceptional service to ensure your business gets the help it needs, but we also strengthen the local community we share. If you’re not working with a local IT provider or if your business IT solutions provider isn’t’ meeting your needs, consider contacting us to discover how local support can make a difference. We offer IT support to communities throughout South Dakota, including Sioux Falls, Mitchell, Aberdeen, Watertown, and Brookings.

As businesses grow and expand, they will face increasing challenges with their IT systems. From computers that aren’t working right to an email that looks safe but was sent by a malicious actor, these daily IT problems can quickly become significant distractions, interrupting productivity and even putting sensitive data at risk. Law firms, in particular, face increased IT challenges due to retaining sensitive client information and the complex legal applications used daily in the office. Many firms are turning to managed IT services to address these challenges and help keep their offices operational and secure. Keep reading to learn more about the benefits of managed IT services for law firms.

1. Enhanced Cybersecurity

One area that a managed service provider can help a law firm with is enhanced cybersecurity. Due to the sensitive information many firms handle, they are prime targets for cyberattacks. Recent research from the American Bar Association showed that 27% of law firms have experienced a cyber breach. Managed IT services offer multi-layered defense strategies, which include antivirus software, firewalls, and multi-factor authentication (MFA), to protect sensitive information. Proactive monitoring is another service offered by managed IT companies that scans for vulnerabilities and unusual activity on a company’s network, stopping threats before they have the time to damage important files. Despite a 57% rise in cyberattacks from 2021 to 2022, only 35% of firms have undergone third-party security assessments, according to the American Bar Association. A managed IT provider can address this by offering thorough security audits and implementing essential safeguards.

2. Data Protection and Compliance

A second area is data protection and compliance; law firms handle vast amounts of sensitive client data, including medical records, financial information, and personal details. Protecting this data is a legal requirement, especially under regulations like HIPAA. Managed IT services help law firms meet these compliance standards through secure cloud storage solutions with advanced encryption and regular backups to prevent data loss. IT compliance in the legal industry requires ongoing updates and audits, which managed IT providers handle, ensuring firms stay compliant and avoid fines or legal issues.

3. Business Continuity and Disaster Recovery

A third benefit for law firms is business continuity and disaster recovery; uninterrupted access to data and IT systems is vital, as downtime can lead to missed deadlines, unhappy clients, and revenue loss. Managed IT services offer business continuity and disaster recovery solutions to minimize disruptions. A vital part of this is regular backups of essential data stored in secure, offsite locations. In the event of a system failure or breach, these backups can be swiftly restored, reducing downtime and keeping the firm operational. Business continuity also involves maintaining operations during minor disruptions. Managed IT services provide continuous monitoring and prompt issue resolution, ensuring law firms remain productive and deliver consistent service, even during technical challenges.

4. Cost Efficiency and Productivity

Lastly, maintaining an in-house IT team can be expensive, and internal employees may lack the diverse expertise needed for comprehensive IT management. Managed IT services offer a cost-effective alternative, providing access to specialized IT professionals skilled in areas like network security and software management. A key benefit is the predictable cost structure, with businesses paying a fixed monthly fee for all IT services. This approach eliminates the need for significant upfront investments in hardware and software, as well as ongoing costs for hiring and training IT staff, allowing firms to focus resources on their core legal work. Managed IT services also enhance productivity by offering efficient IT support, remote work solutions, and cloud services. These tools ensure that legal professionals can access case files remotely and collaborate seamlessly, boosting overall productivity.

Conclusion

In conclusion, managed IT services offer numerous benefits, ranging from enhanced security and IT compliance for the legal industry to improved business continuity and cost efficiency. By leveraging these services, law firms can protect sensitive client information, ensure regulatory compliance, maintain uninterrupted operations, and optimize resource allocation. This not only enhances the firm’s overall efficiency but also provides a competitive edge. If you’re interested in learning more about how IT solutions can benefit your law firm, Workplace IT Management can help. We have extensive experience working with law offices in South Dakota and throughout the United States. Our team will help you discover how to take your practice to the next level with managed IT services. Click here to learn more.