Local IT support. All-inclusive service.
Local IT support. All-inclusive service.
What We Offer
Supplement your internal IT team with flexible, collaborative support tailored to your organization’s needs.
About Us
Your IT team is essential, but they shouldn’t have to handle everything alone. Our co-managed IT services work alongside your existing staff to fill skill gaps, manage help desk overflow, provide after-hours support, and add specialized expertise when needed. From infrastructure monitoring to major IT projects, we help your team stay productive, supported, and focused without the burnout.
What's Included
Every team is different, which is why our Co-Managed IT Services are flexible and built around your needs. Whether you need help with help desk overflow, after-hours coverage, infrastructure monitoring, cybersecurity, or project support, we work alongside your internal IT staff to keep operations moving.
Give your internal IT team extra support for employee requests, troubleshooting, and day-to-day technology issues. Our certified technicians can help by phone, email, or chat so your staff can stay focused on higher-priority work.
Add around-the-clock visibility for your servers, networks, firewalls, switches, and other core systems. We help monitor performance, alerts, and infrastructure health so your team can catch issues earlier and respond faster.
Strengthen your security program with additional cybersecurity tools, monitoring, and expertise. We help support endpoint protection, email security, vulnerability scanning, compliance needs, and ongoing security oversight.
Get added support for cloud platforms, Microsoft 365, Google Workspace, backups, migrations, and continuity planning. We work alongside your team to keep users connected, data protected, and systems easier to manage.
Bring in experienced technical support for rollouts, migrations, upgrades, hardware refreshes, or other major initiatives. We help your internal team move projects forward without overwhelming day-to-day operations.
Support planning and decision-making with practical guidance around roadmaps, budgeting, vendor alignment, infrastructure scaling, and long-term technology needs. Your team stays in control while we help provide added perspective and expertise.
Why IT Works
We’re not here to replace your internal team. We’re here to strengthen it. Our Co-Managed IT Services provide extra support, faster response times, advanced tools, and 24/7 coverage so your staff can reduce burnout, clear project bottlenecks, and stay focused on strategic priorities. With Workplace by Direct, you get a true IT partner that helps your team move forward with confidence.
Top Questions
Exploring co-managed IT services? Here are answers to common questions from IT leaders who want to reduce workload, maintain uptime, and keep control of their systems.
We work alongside your internal IT staff to add resources, reduce workload, and provide technical support where needed. Your team stays focused while we help keep daily operations moving.
No. Your team stays in control of your systems, priorities, and decisions. We step in where needed to provide extra capacity, monitoring, and technical support without disrupting your existing workflows.
We can assist with help desk overflow, user support, infrastructure monitoring, patching, cybersecurity alerts, compliance tasks, cloud support, backups, migrations, and IT projects. You decide what stays in-house and where our team adds support.
Your team has direct access to our technicians by phone, email, or chat. We can also use shared dashboards and communication tools to keep support visible, organized, and aligned.
Yes. We support onsite, remote, and hybrid users with device management, secure access, VPNs, cloud platforms, endpoint protection, and help desk coverage.
Yes. We provide standard business-hour support along with after-hours coverage. After-hours, weekend, and holiday requests are still handled by our team, though response times may be slightly longer outside core hours.
Yes. We support organizations with multiple offices, facilities, and remote sites. Our services are designed to provide consistent support, clear communication, and visibility across every location.
Yes. You’ll have a dedicated account concierge who understands your environment and serves as your primary point of contact. They’ll coordinate with your internal team, keep communication clear, and help ensure our services stay aligned with your goals.
Co-managed IT services support your existing staff with additional resources, technical support, and specialized expertise. Fully managed IT services involve outsourcing day-to-day IT responsibilities to an external provider.
Contact Us Today
Simplify operations, reduce stress, and expand your team’s capabilities with Co-Managed IT Services tailored to your needs.
