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Direct-to-Technician Help Desk
Our Friendly, Fast, and Familiar IT support resources are always at your disposal.
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Go Direct-To-Tech
All user requests are handled directly by Workplace Technical Staff – ready to work on the issue. No more describing the issue to one person and waiting for a call back from another.
Call / Email / Chat
There isn’t one right way to get IT help and support. That is why we let you choose how you want to contact us.
Help When You Need It
IT issues don’t clock-in or clock-out. That is why our staff serves our clients both during and after normal business hours.
24/7 Systems Monitoring
Real-time intelligence collected on vital network components. Our staff gets timely insight into exceptions, addressing small issues to prevent big issues.
Platform Evolution
Developed over 25 years, our advanced 24/7 monitoring and alerting platform delivers security and stability for all our clients.
Persistent IT Processes
From verifying backup success to patch management and anti-virus/anti-malware protection, we take a janitorial approach to ensuring stable and secure daily IT operations.
IT Performance Stats
Whether its data growth, internet utilization, or customer feedback, data is logged, retained, and shared for analysis and future planning.
IT Security Guidance
Organizing and directing people, processes, and technology around five core objectives prevention, detection, containment, restoral, and response.
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Defense through Awareness
People are the biggest target and the best defense which is why we educate and advise the entire company to build an understanding of current threats to provide a secure network environment.
Critical Security Exceptions
During or after business hours, security and performance alerts are logged, investigated, and resolved to minimize business impact.
Advanced Technical Solutions
We continually evaluate and offer innovative technology products and solutions that effectively address challenges of the current and future threat landscape.
Solution Architecture & Implementation
Fully understanding your business requirements, educating you on alternatives, and implementing your preferred IT solutions.
Understanding Requirements
Our Design Architects discover your complete business and technical requirements, ensuring appropriate final design alternatives.
Relatable Alternatives
Effectively presenting all financial and technical details in easy-to-understand design deliverables. Providing certainty through education as you make critical IT investments.
Successful Implementation
Our experienced Project Mangers take responsibility for coordinating, directing, and supporting all aspects of your project, ultimately resulting in successful project execution.
Superior Client Experiences
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5
“Always very thorough and willing to help. I love the fact that work place is very available at any time. Pleasant to deal with.”
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5
“Quick, thorough in explanation”
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4
“timely and friendly.”
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5
“Mark helped me get emails from quarantine very quickly and I am completely satisfied with his service.”
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5
“Quick and easy fix, and showed me how to prevent it in the future. ”
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5
“Dorin is knowledgable and polite. He is also timely about responding to requests and completing tasks. ”
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5
“Appreciate it. Matt provided excellent service.”
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5
“Very thorough and immediate help with emergency problems… as well as persistence with the not-so-easy-to-fix problems that require more digging. ”
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5
“Always fantastic service. Zach was very helpful, professional, and knowledgeable. Thank you for all you do. ”
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5
“Kaleb is the best. Above and beyond!”
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5
“Knowledgeable, quick response, and made sure I knew what I was doing. Very polite as well.”
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5
“Patrick was able to restore a document for me. Lifesaver!! Thank you!!”
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4
“He taught me well. Thanks!!”
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5
“Derek was polite and knowledgeable.”
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4
“the person who helped me was responsive and did a fair amount of trouble-shooting”
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5
“He crushed it. Was fast and flexible. ”
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5
“Excellent customer service and follow up!”
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4
“No. Just was a pleasant experience. however unable to see if anything even worked, unable to connect to CT, or folders, or open attachments, reply to this email took 5x. ”
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5
“Keaton, Dan and Eric were great to work with. Thanks much, guys! Conrad”
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4
“I appreciated your timely response time.”