What We Offer

Managed IT Services

All-inclusive managed IT services with direct-to-technician support, 24/7 monitoring, and predictable flat-rate pricing.

About Us

All the IT. None of the Headaches.

Workplace by Direct provides proactive, all-inclusive IT support that removes technology frustrations and keeps your business running smoothly. With 24/7 monitoring, direct-to-technician support, advanced cybersecurity, and an average 25-second call response time, our team helps resolve issues quickly so you can stay focused on what matters most.

What's Included

What’s Included in Our Managed IT Services

Our Managed IT Services are designed for businesses, nonprofits, schools, and other organizations that depend on technology every day. From server and firewall management to 24/7 monitoring and expert cybersecurity, we manage your IT environment so you can stay focused on your operations.

Direct-to-Technician IT Support

Get fast, reliable support from certified IT professionals by phone, email, or chat. When you call, you reach a technician in about 25 seconds on average, with no ticket queues or transfers. After-hours support is also available when needed.

24/7 Network Monitoring & Management

We monitor your network around the clock to catch issues early and keep your systems running smoothly. This includes performance oversight, alerts, and management of key infrastructure.

Cybersecurity Services & Threat Protection

Protect your business with proactive cybersecurity services that help reduce risk and defend against threats. This includes endpoint protection, email security, vulnerability scanning, and ongoing security oversight.

Server, Firewall & Infrastructure Management

We manage the core technology your business depends on to support performance, reliability, and security. This includes servers, firewalls, switches, and other essential network infrastructure.

Cloud Services & Data Backup

Keep your business connected and prepared with secure cloud services and reliable data backup solutions. This includes Microsoft 365, Google Workspace, migrations, backup planning, and continuity support.

IT Consulting & Strategic Planning

Align your technology with your business goals through practical guidance and long-term IT planning. This includes reviews, roadmapping, budgeting support, and recommendations tailored to your needs.

Trusted Approach

Why Businesses Rely on Workplace

Our clients choose us because we do more than fix issues. We help prevent them with a proactive, fully managed approach. From day one, we take ownership of your IT environment, delivering responsive support, clear communication, and long-term planning to help your business grow without the usual technology headaches. If you’re tired of patchwork solutions, surprise fees, or slow response times, we provide the reliability and strategy you’ve been missing.

Expert Employees

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Not Sure If Your Business Is Truly Protected?

Download our free Cybersecurity Checklist to uncover hidden risks and strengthen your digital defenses.

Frequently Asked Questions About IT Services

Have questions about our Managed IT Services? Here are answers to some of the most common ones. For more details or a custom plan, our team is here to help.

Unlimited Support

Our Managed IT Services include unlimited support. You can call, email, or chat with certified technicians whenever you need help. We provide direct access to real experts without the usual ticket queues or delays.

Flat-Rate Pricing

We offer flat-rate pricing that includes everything, including remote support, onsite visits, monitoring, and maintenance. Your monthly costs stay predictable, with no surprise fees.

What makes your IT support different from others?

Our IT support stands out because we provide direct-to-technician assistance, so you speak with an expert who can resolve issues quickly without middlemen or long ticket queues. We include both remote IT support and onsite IT support, giving your team the help it needs in any situation.

What types of businesses do you work with?

We support a wide range of organizations, including nonprofits, schools, medical and dental offices, construction companies, and law firms. Our services are built to fit the needs of each client we work with. We understand the unique challenges different industries face and provide specialized IT support to match.

Do you support remote workers?

Yes. We help set up secure remote access, manage devices, and support hybrid teams with tools like VPNs, cloud platforms, and endpoint protection. This helps your employees stay productive and secure no matter where they work.

Can you help with compliance regulations?

Yes. We help businesses support compliance requirements, including HIPAA, PCI-DSS, GDPR, and more, by strengthening IT security, improving documentation, and supporting a more compliant technology environment.

Where do you offer your IT Services?

We’re based in Sioux Falls, SD, Aberdeen, SD, and Rapid City, SD, and serve clients across South Dakota, Minnesota, Iowa, and across the country. We offer both onsite and remote IT support depending on your location and needs. No matter where you’re located, we can help support your IT environment.

How do I know if my business needs managed IT services?

If you’re dealing with frequent technology issues, rising security concerns, downtime, or limited internal IT resources, it may be time to consider managed IT services. We help keep your systems running smoothly so you can stay focused on your business. Managed IT services can also deliver better long-term value than break-fix support.

Ready to Simplify Your Technology?

Whether you need direct IT support, stronger cybersecurity, or a more proactive approach to managing your systems, our team is ready to help.