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Direct-to-Technician Help Desk
Our Friendly, Fast, and Familiar IT support resources are always at your disposal.
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Go Direct-To-Tech
All user requests are handled directly by Workplace Technical Staff – ready to work on the issue. No more describing the issue to one person and waiting for a call back from another.
Call / Email / Chat
There isn’t one right way to get IT help and support. That is why we let you choose how you want to contact us.
Help When You Need It
IT issues don’t clock-in or clock-out. That is why our staff serves our clients both during and after normal business hours.
24/7 Systems Monitoring
Real-time intelligence collected on vital network components. Our staff gets timely insight into exceptions, addressing small issues to prevent big issues as part of our Managed IT Services.
Platform Evolution
Our Managed IT Services leverage a powerful, 24/7 monitoring and alerting platform, developed and refined over 25 years. This platform ensures the security and stability of your network.
Persistent IT Processes
From verifying backup success to patch management and anti-virus/anti-malware protection, we take a janitorial approach to ensuring stable and secure daily IT operations.
IT Performance Stats
Whether its data growth, internet utilization, or customer feedback, data is logged, retained, and shared for analysis and future planning.
IT Security Guidance
Organizing and directing people, processes, and technology around five core objectives prevention, detection, containment, restoral, and response.
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Defense through Awareness
People are the biggest target and the best defense which is why we educate and advise the entire company to build an understanding of current threats to provide a secure network environment.
Critical Security Exceptions
During or after business hours, security and performance alerts are logged, investigated, and resolved to minimize business impact.
Advanced Technical Solutions
We continually evaluate and offer innovative technology products and solutions that effectively address challenges of the current and future threat landscape.
Solution Architecture & Implementation
Fully understanding your business requirements, educating you on alternatives, and implementing your preferred IT solutions.
Understanding Requirements
Our Design Architects discover your complete business and technical requirements, ensuring appropriate final design alternatives.
Relatable Alternatives
Effectively presenting all financial and technical details in easy-to-understand design deliverables. Providing certainty through education as you make critical IT investments.
Successful Implementation
Our experienced Project Mangers take responsibility for coordinating, directing, and supporting all aspects of your project, ultimately resulting in successful project execution and effective IT management.
Superior Client Experiences
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5
“Cary – thank you!! Appreciate you!!”
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5
“Caden is always very helpful and great to work with!”
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5
“Good customer service! ”
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5
“Bailey was great as always”
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5
“always a pleasure working with your techs!!”
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4
“Very patient. Thank you!”
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5
“Thanks! You were awesome!!! ”
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5
“He was awesome knew exactly how to fix the issue and get us back up and running in no time at all.”
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5
“Logan’s great !”
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5
“it fixed the problem.”
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5
“Jared took care of my request within minutes!”
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5
“Kaleb was awesome! ”
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5
“Simply the speed in which my requests were completed! Both requests seemed to be easy fixes and my brain wasn’t quite functioning to figure the SUPER EASY one out (connecting my printer!), but my guy was polite, eager to help me, and I appreciated it very much! Keep up the good work! THANK YOU!”
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5
“Mark did great at finding the emails and getting them marked as safe sender so they dont go to quarantine. appreciate you help and research!!”
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5
“Aaron was wonderful! Thank you!”
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5
“Thank you so much for the quick turnaround with this update for Moriah! I appreciate you!! Have a GREAT day! ”
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5
“Very prompt and thorough response.”
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5
“Keaton began the meeting on time. He provided an explanation for everything he did. He was professional and knowledgable. He was patient with my questions and very helpful. ”
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5
“Effiecient, polite, helpful, D. All of the Above”
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5
“You solved my issue quickly.”