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Direct-to-Technician Help Desk
Our Friendly, Fast, and Familiar IT support resources are always at your disposal.
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Go Direct-To-Tech
All user requests are handled directly by Workplace Technical Staff – ready to work on the issue. No more describing the issue to one person and waiting for a call back from another.
Call / Email / Chat
There isn’t one right way to get IT help and support. That is why we let you choose how you want to contact us.
Help When You Need It
IT issues don’t clock-in or clock-out. That is why our staff serves our clients both during and after normal business hours.
24/7 Systems Monitoring
Real-time intelligence collected on vital network components. Our staff gets timely insight into exceptions, addressing small issues to prevent big issues.
Platform Evolution
Developed over 25 years, our advanced 24/7 monitoring and alerting platform delivers security and stability for all our clients.
Persistent IT Processes
From verifying backup success to patch management and anti-virus/anti-malware protection, we take a janitorial approach to ensuring stable and secure daily IT operations.
IT Performance Stats
Whether its data growth, internet utilization, or customer feedback, data is logged, retained, and shared for analysis and future planning.
IT Security Guidance
Organizing and directing people, processes, and technology around five core objectives prevention, detection, containment, restoral, and response.
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Defense through Awareness
People are the biggest target and the best defense which is why we educate and advise the entire company to build an understanding of current threats to provide a secure network environment.
Critical Security Exceptions
During or after business hours, security and performance alerts are logged, investigated, and resolved to minimize business impact.
Advanced Technical Solutions
We continually evaluate and offer innovative technology products and solutions that effectively address challenges of the current and future threat landscape.
Solution Architecture & Implementation
Fully understanding your business requirements, educating you on alternatives, and implementing your preferred IT solutions.
Understanding Requirements
Our Design Architects discover your complete business and technical requirements, ensuring appropriate final design alternatives.
Relatable Alternatives
Effectively presenting all financial and technical details in easy-to-understand design deliverables. Providing certainty through education as you make critical IT investments.
Successful Implementation
Our experienced Project Mangers take responsibility for coordinating, directing, and supporting all aspects of your project, ultimately resulting in successful project execution.
Superior Client Experiences
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5
“The 2 technicians were friendly, helpful, and cleaned up when they were done.”
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5
“He fixed my scanner like asap without having to shut everything down.”
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5
“Very pleased with the help”
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5
“Bailey nailed it”
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5
“Everything works. Found that there was 2 problems and got them both fixed at once. Perfect.”
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5
“Made sure timing was good, worked fast and efficiently”
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5
“Mark saved my entire week. It was a silly mistake that my exhausted brain couldn’t sort through, and he is my current hero. Give Mark an entire sticker book of Gold Stars, please!!”
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5
“We changed the password. My old password would not work. Thank you!!!”
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5
“My issue was taken care quickly. Thank you.”
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5
“Cayden had our issues done in record time! Thanks!”
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4
“All was great”
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5
“thanks so much for the help!”
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5
“Easy to talk to and very kind technician.”
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5
“Thanks for keeping us cyber safe!”
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5
“you fixed it in minutes! yeah!”
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5
“Logan nice work! Thank you! Steve”
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5
“Brady is ALWAYS great to work with! Thank you!”
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5
“Problem was taken care of”
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5
“Solved 2 different problems quickly so I could get back to work!”
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5
“Your patience with us is noted. Thank you.”