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Direct-to-Technician Help Desk
Our Friendly, Fast, and Familiar IT support resources are always at your disposal.
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Go Direct-To-Tech
All user requests are handled directly by Workplace Technical Staff – ready to work on the issue. No more describing the issue to one person and waiting for a call back from another.
Call / Email / Chat
There isn’t one right way to get IT help and support. That is why we let you choose how you want to contact us.
Help When You Need It
IT issues don’t clock-in or clock-out. That is why our staff serves our clients both during and after normal business hours.
24/7 Systems Monitoring
Real-time intelligence collected on vital network components. Our staff gets timely insight into exceptions, addressing small issues to prevent big issues as part of our Managed IT Services.
Platform Evolution
Our Managed IT Services leverage a powerful, 24/7 monitoring and alerting platform, developed and refined over 25 years. This platform ensures the security and stability of your network.
Persistent IT Processes
From verifying backup success to patch management and anti-virus/anti-malware protection, we take a janitorial approach to ensuring stable and secure daily IT operations.
IT Performance Stats
Whether its data growth, internet utilization, or customer feedback, data is logged, retained, and shared for analysis and future planning.
IT Security Guidance
Organizing and directing people, processes, and technology around five core objectives prevention, detection, containment, restoral, and response.
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Defense through Awareness
People are the biggest target and the best defense which is why we educate and advise the entire company to build an understanding of current threats to provide a secure network environment.
Critical Security Exceptions
During or after business hours, security and performance alerts are logged, investigated, and resolved to minimize business impact.
Advanced Technical Solutions
We continually evaluate and offer innovative technology products and solutions that effectively address challenges of the current and future threat landscape.
Solution Architecture & Implementation
Fully understanding your business requirements, educating you on alternatives, and implementing your preferred IT solutions.
Understanding Requirements
Our Design Architects discover your complete business and technical requirements, ensuring appropriate final design alternatives.
Relatable Alternatives
Effectively presenting all financial and technical details in easy-to-understand design deliverables. Providing certainty through education as you make critical IT investments.
Successful Implementation
Our experienced Project Mangers take responsibility for coordinating, directing, and supporting all aspects of your project, ultimately resulting in successful project execution and effective IT management.
Superior Client Experiences
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5
“Super fast. Thanks!”
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5
“Very knowledgeable and personable. I am always very happy with the quick response/answer times.”
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5
“I appreciated the explanation in detail of how to solve this issue on the phone and in the email in case it happens again. Thanks, Logan! ”
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5
“Kind, courteous and knowledgeable ”
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5
“Very fast and diligent!! Thanks for your consistent wonderful work! ”
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5
“Caden did a great job at getting this issue resolved. Between callbacks, e-mails, etc…. Much appreciated!”
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5
“very good customer service !”
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5
“Derek figured it out and had me back up and running in less than 5 minutes.”
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4
“Persisting to resolve the problem and getting it done”
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5
“It was a quick turnaround for my request. I have had quite a few tickets for new users recently as well and Kolby has gotten them done quickly and accurately. Much appreciated. ”
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4
“Quick response and resolution to the issue”
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5
“Thanks for updating that for us!”
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5
“Quick response to fixing my issue.”
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5
“Quick and fast!”
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5
“The quick and thorough response of the WIT team was reassuring that we have the right group watching over our IT needs!”
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5
“Just being able to quickly resolve an issue to keep me working! Thank you!”
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5
“You got me up & running again. :)”
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5
“Quick resolution of problem.”
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5
“Helped me with problem with a very short notice. Thank you!!”
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5
“Thanks for the help”