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Direct-to-Technician Help Desk
Our Friendly, Fast, and Familiar IT support resources are always at your disposal.
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Go Direct-To-Tech
All user requests are handled directly by Workplace Technical Staff – ready to work on the issue. No more describing the issue to one person and waiting for a call back from another.
Call / Email / Chat
There isn’t one right way to get IT help and support. That is why we let you choose how you want to contact us.
Help When You Need It
IT issues don’t clock-in or clock-out. That is why our staff serves our clients both during and after normal business hours.
24/7 Systems Monitoring
Real-time intelligence collected on vital network components. Our staff gets timely insight into exceptions, addressing small issues to prevent big issues as part of our Managed IT Services.
Platform Evolution
Our Managed IT Services leverage a powerful, 24/7 monitoring and alerting platform, developed and refined over 25 years. This platform ensures the security and stability of your network.
Persistent IT Processes
From verifying backup success to patch management and anti-virus/anti-malware protection, we take a janitorial approach to ensuring stable and secure daily IT operations.
IT Performance Stats
Whether its data growth, internet utilization, or customer feedback, data is logged, retained, and shared for analysis and future planning.
IT Security Guidance
Organizing and directing people, processes, and technology around five core objectives prevention, detection, containment, restoral, and response.
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Defense through Awareness
People are the biggest target and the best defense which is why we educate and advise the entire company to build an understanding of current threats to provide a secure network environment.
Critical Security Exceptions
During or after business hours, security and performance alerts are logged, investigated, and resolved to minimize business impact.
Advanced Technical Solutions
We continually evaluate and offer innovative technology products and solutions that effectively address challenges of the current and future threat landscape.
Solution Architecture & Implementation
Fully understanding your business requirements, educating you on alternatives, and implementing your preferred IT solutions.
Understanding Requirements
Our Design Architects discover your complete business and technical requirements, ensuring appropriate final design alternatives.
Relatable Alternatives
Effectively presenting all financial and technical details in easy-to-understand design deliverables. Providing certainty through education as you make critical IT investments.
Successful Implementation
Our experienced Project Mangers take responsibility for coordinating, directing, and supporting all aspects of your project, ultimately resulting in successful project execution and effective IT management.
Superior Client Experiences
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4
“you tried to help me fix things over the phone, were sending someone out to look at it and while I waited I rebooted the system (I do this every evening), but after that it all seems to be working fine. Thank you!”
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5
“The agent was very pleasant, very nice and understood what was going on with the system and had be back up and working in no time.”
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5
“Thank you for showing me how to search our network by file type – took a minute, but found what I needed! Thank you thank you Brent, and TGIF!”
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5
“Thank you for your help Aaron! I appreciate your friendliness and the speed of fixing the issues!”
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5
“the kindness and patients.”
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5
“Quick response and fix- JC”
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5
“Very friendly, quick and understanding service to a lay person’s explanation of the problem.”
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4
“polite and speedy, good job done”
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5
“Very helpful and fixed my problem in a timely manner”
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5
“Caden was great getting the doctors computer back up and running there where a lot of issues and he handled them all for us. Greatly appreciate all he did for us.”
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5
“Always fast and courteous. Thank you ”
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4
“While Nathan did a good job, but we still had to move some files off the old tablet after.”
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5
“Very helpful and knowledgeable! Thank you!”
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5
“Ben, Matt and the two others who set up the work stations did a fantastic job setting up our office! Very helpful people!”
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5
“Not only was my issue resolved, but it could come up again. Derek showed me how to resolve this issue by myself, which is an easy fix.”
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5
“Quick, easy, friendly, 10/10”
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5
“Brad is very knowledgeable – not only about what he does, but he has enough knowledge about what my company does to make helpful suggestions with regard to IT issues. Thanks, Brad!”
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5
“Thanks you for the timely follow-up! Steve”
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4
“Awesome as always!!”
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4
“quick, accurate service. ”