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Direct-to-Technician Help Desk
Our Friendly, Fast, and Familiar IT support resources are always at your disposal.
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Go Direct-To-Tech
All user requests are handled directly by Workplace Technical Staff – ready to work on the issue. No more describing the issue to one person and waiting for a call back from another.
Call / Email / Chat
There isn’t one right way to get IT help and support. That is why we let you choose how you want to contact us.
Help When You Need It
IT issues don’t clock-in or clock-out. That is why our staff serves our clients both during and after normal business hours.
24/7 Systems Monitoring
Real-time intelligence collected on vital network components. Our staff gets timely insight into exceptions, addressing small issues to prevent big issues as part of our Managed IT Services.
Platform Evolution
Our Managed IT Services leverage a powerful, 24/7 monitoring and alerting platform, developed and refined over 25 years. This platform ensures the security and stability of your network.
Persistent IT Processes
From verifying backup success to patch management and anti-virus/anti-malware protection, we take a janitorial approach to ensuring stable and secure daily IT operations.
IT Performance Stats
Whether its data growth, internet utilization, or customer feedback, data is logged, retained, and shared for analysis and future planning.
IT Security Guidance
Organizing and directing people, processes, and technology around five core objectives prevention, detection, containment, restoral, and response.
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Defense through Awareness
People are the biggest target and the best defense which is why we educate and advise the entire company to build an understanding of current threats to provide a secure network environment.
Critical Security Exceptions
During or after business hours, security and performance alerts are logged, investigated, and resolved to minimize business impact.
Advanced Technical Solutions
We continually evaluate and offer innovative technology products and solutions that effectively address challenges of the current and future threat landscape.
Solution Architecture & Implementation
Fully understanding your business requirements, educating you on alternatives, and implementing your preferred IT solutions.
Understanding Requirements
Our Design Architects discover your complete business and technical requirements, ensuring appropriate final design alternatives.
Relatable Alternatives
Effectively presenting all financial and technical details in easy-to-understand design deliverables. Providing certainty through education as you make critical IT investments.
Successful Implementation
Our experienced Project Mangers take responsibility for coordinating, directing, and supporting all aspects of your project, ultimately resulting in successful project execution and effective IT management.
Superior Client Experiences
- 5
“Thanks for getting this done quickly ”
- 5
“Knows his stuff!!! Merry Christmas!”
- 5
“Zach resolved our issue with Teamviewer not working properly on the remote system, great work.”
- 5
“Resolved the issue quickly and professionally.”
- 4
“Great communication with the issue”
- 5
“Patrick is always a sweetheart and quick with his help!”
- 5
“Caden was exceptional in not only his customer service, but also getting over to our clinic early to fix the issue we were having! Now my colleagues are able to use their phones. Thank you SO much for all your help Caden! We appreciate you!!”
- 4
“Good responses, very helpful, good email and conversations!”
- 5
“Kaleb was friendly and very helpful. Knew just what to do to make my problem go away.”
- 4
“got our fax going”
- 4
“Yes! I was impressed with how quickly you responded to my voicemail and took care of my situation.”
- 5
“the person was prompt patient and got my problem fixed ”
- 5
“Kaleb is always a delight and very helpful/knowledgeable ”
- 4
“he seemed very knowledgeable”
- 5
“It was taken care of very promptly. thanks!”
- 4
“Quick, fast, straight to the point. Loved it! ”
- 5
“Great job! ”
- 5
“Thank you Brady. I appreciate your patience, listening and then knowing exactly how to handle and resolving. ”
- 4
“fast quick help, thanks!”
- 5
“kind and polite, thank you!”
