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Direct-to-Technician Help Desk
Our Friendly, Fast, and Familiar IT support resources are always at your disposal.
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Go Direct-To-Tech
All user requests are handled directly by Workplace Technical Staff – ready to work on the issue. No more describing the issue to one person and waiting for a call back from another.
Call / Email / Chat
There isn’t one right way to get IT help and support. That is why we let you choose how you want to contact us.
Help When You Need It
IT issues don’t clock-in or clock-out. That is why our staff serves our clients both during and after normal business hours.
24/7 Systems Monitoring
Real-time intelligence collected on vital network components. Our staff gets timely insight into exceptions, addressing small issues to prevent big issues as part of our Managed IT Services.
Platform Evolution
Our Managed IT Services leverage a powerful, 24/7 monitoring and alerting platform, developed and refined over 25 years. This platform ensures the security and stability of your network.
Persistent IT Processes
From verifying backup success to patch management and anti-virus/anti-malware protection, we take a janitorial approach to ensuring stable and secure daily IT operations.
IT Performance Stats
Whether its data growth, internet utilization, or customer feedback, data is logged, retained, and shared for analysis and future planning.
IT Security Guidance
Organizing and directing people, processes, and technology around five core objectives prevention, detection, containment, restoral, and response.
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Defense through Awareness
People are the biggest target and the best defense which is why we educate and advise the entire company to build an understanding of current threats to provide a secure network environment.
Critical Security Exceptions
During or after business hours, security and performance alerts are logged, investigated, and resolved to minimize business impact.
Advanced Technical Solutions
We continually evaluate and offer innovative technology products and solutions that effectively address challenges of the current and future threat landscape.
Solution Architecture & Implementation
Fully understanding your business requirements, educating you on alternatives, and implementing your preferred IT solutions.
Understanding Requirements
Our Design Architects discover your complete business and technical requirements, ensuring appropriate final design alternatives.
Relatable Alternatives
Effectively presenting all financial and technical details in easy-to-understand design deliverables. Providing certainty through education as you make critical IT investments.
Successful Implementation
Our experienced Project Mangers take responsibility for coordinating, directing, and supporting all aspects of your project, ultimately resulting in successful project execution and effective IT management.
Superior Client Experiences
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5
“I know this was an easy job, but it was done exceptionally quick and I appreciate it!”
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5
“Great customer service and was willing to work on setting up my computer past business hours so I could work. ”
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5
“IT’s help was exceptional!! I was able to walk away from my desk, come back, and everything was taken care in a very professional manner. Thank you IT”
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5
“Patrick took care of my issue lickety split!”
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5
“They are always very Professional and understanding. I like the fact that myself and my Colleague need to have our Computers to do our daily work. Workplace always helps us out in a rapid fashion so we can get on with our work.”
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5
“Great job of addressing what my concern was and fixing the issue.”
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4
“It was easy and quick!”
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5
“Nick and the guys did a great job and just kept plugging away until they got it figured out. Thanks to all! Wendy”
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5
“Very much appreciated the updates when it took longer than anticipated.”
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5
“Quick fix and patient.”
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4
“Eric did a good job and took care of what needed to be done. Very happy!”
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5
“Arron is outstanding and has great response time. Really appreciate him!”
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4
“Took care of the problem right away.”
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5
“found my files – in a weird place but he found them!”
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5
“Very easy to work with, they are AMAZING!!!”
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5
“Excellent service!! Super fast!! Thanks Zach!!”
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4
“done in a very timely fashion”
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5
“took care of the issue while on the phone with me, no need for a call back”
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4
“The techs are always ready to help. Great group.”
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5
“Fast and effective help. As always. ”