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Direct-to-Technician Help Desk
Our Friendly, Fast, and Familiar IT support resources are always at your disposal.
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Go Direct-To-Tech
All user requests are handled directly by Workplace Technical Staff – ready to work on the issue. No more describing the issue to one person and waiting for a call back from another.
Call / Email / Chat
There isn’t one right way to get IT help and support. That is why we let you choose how you want to contact us.
Help When You Need It
IT issues don’t clock-in or clock-out. That is why our staff serves our clients both during and after normal business hours.
24/7 Systems Monitoring
Real-time intelligence collected on vital network components. Our staff gets timely insight into exceptions, addressing small issues to prevent big issues as part of our Managed IT Services.
Platform Evolution
Our Managed IT Services leverage a powerful, 24/7 monitoring and alerting platform, developed and refined over 25 years. This platform ensures the security and stability of your network.
Persistent IT Processes
From verifying backup success to patch management and anti-virus/anti-malware protection, we take a janitorial approach to ensuring stable and secure daily IT operations.
IT Performance Stats
Whether its data growth, internet utilization, or customer feedback, data is logged, retained, and shared for analysis and future planning.
IT Security Guidance
Organizing and directing people, processes, and technology around five core objectives prevention, detection, containment, restoral, and response.
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Defense through Awareness
People are the biggest target and the best defense which is why we educate and advise the entire company to build an understanding of current threats to provide a secure network environment.
Critical Security Exceptions
During or after business hours, security and performance alerts are logged, investigated, and resolved to minimize business impact.
Advanced Technical Solutions
We continually evaluate and offer innovative technology products and solutions that effectively address challenges of the current and future threat landscape.
Solution Architecture & Implementation
Fully understanding your business requirements, educating you on alternatives, and implementing your preferred IT solutions.
Understanding Requirements
Our Design Architects discover your complete business and technical requirements, ensuring appropriate final design alternatives.
Relatable Alternatives
Effectively presenting all financial and technical details in easy-to-understand design deliverables. Providing certainty through education as you make critical IT investments.
Successful Implementation
Our experienced Project Mangers take responsibility for coordinating, directing, and supporting all aspects of your project, ultimately resulting in successful project execution and effective IT management.
Superior Client Experiences
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5
“seemed very thorough in the setup, waited to check & make sure things worked, very patient with my lack of understanding. ”
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5
“Daniel, thank you for getting me up and running so fast! You are the bestest!! ”
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5
“Very helpful. Fixed my adobe acrobat problem.”
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5
“Prompt and accurate assistance!”
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4
“I was reporting a phishing email that I received and appreciate the additional information in the response.”
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4
“Responded quickly to my phishing email. :)”
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5
“As usual, you solved my issue. Hurray.”
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5
“Workplace is very understanding when you call for help.”
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5
“Everything was completed in a timely manner. Communication with Chaz was very good and informative. Thanks!!”
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5
“Conner was polite and quick to find a resolution to my issue.”
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5
“I know Macs are not the easiest to work with so I really appreciate Brent taking the time to solve my log in issue with Adobe. He worked quickly to troubleshoot and got me back up and running! Many thanks to the Workplace crew”
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5
“VERY QUICK AND THOROUGH!”
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5
“Dan was very responsive to our situation and took the time (which was a week) to be sure everything was working correctly and we had answer to what caused this sync issue. ”
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5
“Thank you Dan!!”
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5
“Adrian was exceptional! Thanks, Steve”
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5
“Thanks for getting a new employee set up with not so much notice. We may need a few extra things once Shawna is here and we get going. Thanks again, Holly”
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5
“Zach got right on it and fixed me up!”
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5
“Vicktor was patient and fixed the problem and then we discussed a cause and tested that as well to ensure did not happen again. Appreciate taking that one more step to make sure we are good going forward.”
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5
“I appreciated the rapid way Caden figured out what was slowing down my computer and his followup until everything was complete and back to normal. Thank you!”
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5
“Friendliest IT people I have ever encountered are via Workplace. Thank you!!”