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Direct-to-Technician Help Desk
Our Friendly, Fast, and Familiar IT support resources are always at your disposal.
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Go Direct-To-Tech
All user requests are handled directly by Workplace Technical Staff – ready to work on the issue. No more describing the issue to one person and waiting for a call back from another.
Call / Email / Chat
There isn’t one right way to get IT help and support. That is why we let you choose how you want to contact us.
Help When You Need It
IT issues don’t clock-in or clock-out. That is why our staff serves our clients both during and after normal business hours.
24/7 Systems Monitoring
Real-time intelligence collected on vital network components. Our staff gets timely insight into exceptions, addressing small issues to prevent big issues as part of our Managed IT Services.
Platform Evolution
Our Managed IT Services leverage a powerful, 24/7 monitoring and alerting platform, developed and refined over 25 years. This platform ensures the security and stability of your network.
Persistent IT Processes
From verifying backup success to patch management and anti-virus/anti-malware protection, we take a janitorial approach to ensuring stable and secure daily IT operations.
IT Performance Stats
Whether its data growth, internet utilization, or customer feedback, data is logged, retained, and shared for analysis and future planning.
IT Security Guidance
Organizing and directing people, processes, and technology around five core objectives prevention, detection, containment, restoral, and response.
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Defense through Awareness
People are the biggest target and the best defense which is why we educate and advise the entire company to build an understanding of current threats to provide a secure network environment.
Critical Security Exceptions
During or after business hours, security and performance alerts are logged, investigated, and resolved to minimize business impact.
Advanced Technical Solutions
We continually evaluate and offer innovative technology products and solutions that effectively address challenges of the current and future threat landscape.
Solution Architecture & Implementation
Fully understanding your business requirements, educating you on alternatives, and implementing your preferred IT solutions.
Understanding Requirements
Our Design Architects discover your complete business and technical requirements, ensuring appropriate final design alternatives.
Relatable Alternatives
Effectively presenting all financial and technical details in easy-to-understand design deliverables. Providing certainty through education as you make critical IT investments.
Successful Implementation
Our experienced Project Mangers take responsibility for coordinating, directing, and supporting all aspects of your project, ultimately resulting in successful project execution and effective IT management.
Superior Client Experiences
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5
“Friendly and helpful”
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5
“Everything was perfectly transferred from my previous computer. Additionally, I now able to run with two monitors & work more efficiently! ”
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5
“Thank you, Zach. Appreciate your help on this.”
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5
“Just solved problem quickly and in friendly manner.”
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5
“Brent took care of my issue right away!”
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5
“Yes! Kolby handled my ticket with expertise and I didn’t have to lift a finger. Thank you.”
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5
“From the time the phone was answered (which was promptly done) my question was answered with direct assistance. Derek knew exactly what to do to get me up and running in the program I was having the issue. It is nice to know this can happen so quickly and with such kindness.”
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4
“Markus Branson was very thorough on checking every possible outcome to complete our objective. ”
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5
“Fast and courteous!”
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5
“Kaleb was professional and fast. He answered all my questions & gave me a good tip regarding my monitor. Thanks Kaleb!!”
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4
“Quick response to call in and resolved problem in a timely fashion”
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4
“Caden was able to past tickets to get information regarding modifying “people who have access list”, then update the list for me. He made note of process for future requests. ”
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5
“Dan just did a great job and was very pleasant..”
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5
“When Brent completed the ticket, he was very thorough in explaining what he did. ”
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5
“Matt was extremely hopeful, gave great direction and was responsive!”
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4
“Thanks to both Logan and Derek on their help today! Much appreciated!”
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4
“Thank you for always being prompt in completing our request. You guys are the best!”
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5
“Keaton was extremely helpful! ”
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5
“VERY helpful in short notice!”
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5
“Quick an efficient.”