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Direct-to-Technician Help Desk
Our Friendly, Fast, and Familiar IT support resources are always at your disposal.
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Go Direct-To-Tech
All user requests are handled directly by Workplace Technical Staff – ready to work on the issue. No more describing the issue to one person and waiting for a call back from another.
Call / Email / Chat
There isn’t one right way to get IT help and support. That is why we let you choose how you want to contact us.
Help When You Need It
IT issues don’t clock-in or clock-out. That is why our staff serves our clients both during and after normal business hours.
24/7 Systems Monitoring
Real-time intelligence collected on vital network components. Our staff gets timely insight into exceptions, addressing small issues to prevent big issues as part of our Managed IT Services.
Platform Evolution
Our Managed IT Services leverage a powerful, 24/7 monitoring and alerting platform, developed and refined over 25 years. This platform ensures the security and stability of your network.
Persistent IT Processes
From verifying backup success to patch management and anti-virus/anti-malware protection, we take a janitorial approach to ensuring stable and secure daily IT operations.
IT Performance Stats
Whether its data growth, internet utilization, or customer feedback, data is logged, retained, and shared for analysis and future planning.
IT Security Guidance
Organizing and directing people, processes, and technology around five core objectives prevention, detection, containment, restoral, and response.
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Defense through Awareness
People are the biggest target and the best defense which is why we educate and advise the entire company to build an understanding of current threats to provide a secure network environment.
Critical Security Exceptions
During or after business hours, security and performance alerts are logged, investigated, and resolved to minimize business impact.
Advanced Technical Solutions
We continually evaluate and offer innovative technology products and solutions that effectively address challenges of the current and future threat landscape.
Solution Architecture & Implementation
Fully understanding your business requirements, educating you on alternatives, and implementing your preferred IT solutions.
Understanding Requirements
Our Design Architects discover your complete business and technical requirements, ensuring appropriate final design alternatives.
Relatable Alternatives
Effectively presenting all financial and technical details in easy-to-understand design deliverables. Providing certainty through education as you make critical IT investments.
Successful Implementation
Our experienced Project Mangers take responsibility for coordinating, directing, and supporting all aspects of your project, ultimately resulting in successful project execution and effective IT management.
Superior Client Experiences
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5
“I explained my trouble and Tom???? kept chasing the solution until he found it in a short time. Thanks.”
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5
“Simple. Easy to setup and nice being able to pick my time online. Tech was nice and friendly. No complaints. ”
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5
“Aaron was fantastic – he got a new phone for us very quickly. Thanks Aaron!”
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5
“Jared is always very pleasant to deal with and had a quick answer to my question. ”
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5
“We here at VTV love Keaton. He is always so nice and real when he speaks with us!”
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5
“Always friendly. I called with a big ask-quick turnaround and the team was able to do it and had great communication with me!”
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5
“The response to my problem was quick and effective. I was able to get back to working in no time. ”
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4
“Kept me informed ”
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5
“Everyone I’ve worked with is very patient, helpful and professional.”
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5
“Daniel is a ROCKSTAR!”
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5
“Brady was very patient with explaining step by step instructions and didn’t end the call till our Internet problem was resolved. ”
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5
“Everyone I talked to was very helpful and professional.”
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5
“Derek jumped in and helped on this last minute switch to a laptop – grateful!!”
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5
“Always amazing help!!!!!”
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5
“Appreciated Markus following up on a chat that ended on my end prior to a technician grabbing it. ”
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5
“Thorough; good follow-up.”
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5
“We’ve been working on this issue for a couple weeks and he figured out a solution. Thank You!! ”
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4
“After telling him what happened, he knew exactly what it was. Awesome.”
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5
“Always amazing! I’m not sure what I would do without Workplace. I am NOT tech saavy.”
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5
“Thank you for the extra efforts to set up a new user!”