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Direct-to-Technician Help Desk
Our Friendly, Fast, and Familiar IT support resources are always at your disposal.
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Go Direct-To-Tech
All user requests are handled directly by Workplace Technical Staff – ready to work on the issue. No more describing the issue to one person and waiting for a call back from another.
Call / Email / Chat
There isn’t one right way to get IT help and support. That is why we let you choose how you want to contact us.
Help When You Need It
IT issues don’t clock-in or clock-out. That is why our staff serves our clients both during and after normal business hours.
24/7 Systems Monitoring
Real-time intelligence collected on vital network components. Our staff gets timely insight into exceptions, addressing small issues to prevent big issues as part of our Managed IT Services.
Platform Evolution
Our Managed IT Services leverage a powerful, 24/7 monitoring and alerting platform, developed and refined over 25 years. This platform ensures the security and stability of your network.
Persistent IT Processes
From verifying backup success to patch management and anti-virus/anti-malware protection, we take a janitorial approach to ensuring stable and secure daily IT operations.
IT Performance Stats
Whether its data growth, internet utilization, or customer feedback, data is logged, retained, and shared for analysis and future planning.
IT Security Guidance
Organizing and directing people, processes, and technology around five core objectives prevention, detection, containment, restoral, and response.
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Defense through Awareness
People are the biggest target and the best defense which is why we educate and advise the entire company to build an understanding of current threats to provide a secure network environment.
Critical Security Exceptions
During or after business hours, security and performance alerts are logged, investigated, and resolved to minimize business impact.
Advanced Technical Solutions
We continually evaluate and offer innovative technology products and solutions that effectively address challenges of the current and future threat landscape.
Solution Architecture & Implementation
Fully understanding your business requirements, educating you on alternatives, and implementing your preferred IT solutions.
Understanding Requirements
Our Design Architects discover your complete business and technical requirements, ensuring appropriate final design alternatives.
Relatable Alternatives
Effectively presenting all financial and technical details in easy-to-understand design deliverables. Providing certainty through education as you make critical IT investments.
Successful Implementation
Our experienced Project Mangers take responsibility for coordinating, directing, and supporting all aspects of your project, ultimately resulting in successful project execution and effective IT management.
Superior Client Experiences
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5
“Listened patiently and reset password with no problem!”
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5
“Bailey is the man.”
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5
“Brent and Bailey did an exception job in getting my large format back on line. Thanks for all the support guys. Paul Schiller”
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5
“Brent acted swiftly to remove forwarding for multiple users in a timely and effective manner.”
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5
“Made transition so easy! Thank you!”
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5
“Always professional. Thank you.”
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5
“went above and beyond to help me. Called back when we got disconnected Helped get me back in the computer and keyboard connected”
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5
“Derek worked a couple hours with the other tech guys. But he found the solution !!!! Thanks so much.”
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5
“Honestly, just the promptness of getting the issue resolved was fantastic. Although it wasn’t a huge issue, I appreciate the timeliness of responding to my ticket and how quickly it was addressed. ”
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5
“The guys are great to work with!!”
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4
“Daniel was a huge help to this non-techy gal! Thank you!”
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5
“Very helpful courteous and fast.”
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5
“Thank you so much! I appreciate all your help!”
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5
“Mark helped me get emails from quarantine very quickly and I am completely satisfied with his service.”
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5
“Caden was very patient and helpful!”
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5
“As always, the person that assisted me was polite and knowledgeable.”
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5
“Got it done in less time than was expected. Let me get back to my work day sooner.”
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5
“very helpful and efficient ”
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5
“Very rapid response and closure!”
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5
“very quickly fixed the issue with our server”
