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What We Offer
Managed IT Services
All-inclusive managed IT services with direct-to-technician support, 24/7 monitoring, and flat-rate pricing.
About Us
All the IT. None of the Headaches.
Workplace by Direct provides proactive, all-inclusive IT support that removes tech frustrations and keeps your business running smoothly. With 24/7 monitoring, direct-to-technician help, strong cybersecurity, and an average 25-second wait time, our team resolves issues fast so you can stay focused on what matters.
What's Included
What's Included in Our IT Support Services
Our Managed IT Services are built to support businesses, nonprofits, schools, and other organizations that rely on technology every day. From server and firewall management to 24/7 monitoring and expert cybersecurity, we take care of your tech so you can focus on your mission.
Direct-to-Technician IT Support
Speak directly with certified professionals by phone, email, or chat. No ticket queues or layers of support. After-hours assistance is also included to keep your operations moving.
24/7 Network Monitoring & Management
We monitor your infrastructure around the clock to identify and resolve issues before they cause disruption. This includes health alerts, performance optimization, and management of firewalls and switches.
Cybersecurity Services & Threat Protection
Protect your business from cyberattacks with tools like endpoint detection, email security, and vulnerability scanning. We take a proactive approach to keep your data and systems secure.
Custom IT Solutions & Implementation
We design IT solutions tailored to your business goals and infrastructure, covering solution architecture, server setup, and hardware/software integration for seamless operations.
Cloud Services & Data Backup
Secure your data and plan for recovery with our cloud services. We support Microsoft 365 and Google Workspace, handle migrations, and create business continuity strategies.
IT Consulting & Strategic Planning
Align your IT systems with your business goals. We offer quarterly reviews, technology roadmapping, budgeting assistance, and long-term strategic guidance.
Trusted Approach
Why Businesses Rely on Workplace
Our clients choose us because we do more than fix issues we prevent them with a proactive, fully managed approach. From day one, we take ownership of your IT environment, offering fast support, clear communication, and long-term planning to help your business grow without the usual tech headaches. If you’re tired of patchwork solutions, surprise fees, or slow response times, we deliver the reliability and strategy you’ve been missing.
Not Sure If Your Business Is Truly Protected?
Download our free Cybersecurity Checklist to uncover hidden risks and strengthen your digital defenses.
Top Questions
Frequently Asked Questions About IT Services
Have questions about our Managed IT Services? Here are answers to the most common ones. For more details or a custom plan, we’re here to help.
Unlimited Support
Our Managed IT Services include unlimited support. You can call, email, or chat with us anytime and get help directly from certified technicians, including fast responses through our IT helpdesk services.
Flat-Rate Pricing
We offer flat-rate pricing that includes everything—remote support, onsite visits, monitoring, and maintenance. Your monthly costs are predictable, and there are no surprise fees.
What makes your IT support different from others?
Our IT support is unique because we provide direct-to-technician assistance, ensuring that you’re speaking with an expert who can resolve issues quickly without middlemen or long ticket queues. We include both remote IT support and onsite IT support so your team gets exactly what it needs no matter the situation.
What types of businesses do you work with?
We support a wide range of businesses including nonprofits, schools, medical offices, construction companies, and law practices. Our services are built to fit the needs of each organization we work with. We understand the specific challenges that different industries face and provide specialized support to meet them.
Do you support remote workers?
Yes. We help set up secure remote access, manage devices, and support hybrid teams with tools like VPNs, cloud platforms, and endpoint protection. This ensures your employees can stay productive and secure, no matter where they are working from.
Can you help with compliance regulations?
We support businesses in meeting regulatory requirements, including HIPAA, PCI-DSS, GDPR, and more, by ensuring your IT infrastructure is compliant and secure.
Where do you offer your IT Services?
We’re based in Sioux Falls, SD, Aberdeen, SD, and Rapid City, SD, and serve clients across South Dakota, Minnesota, and Iowa. We offer both onsite and remote support depending on your location and needs. No matter where you’re located, we can support your IT environment.
How do I know if my business needs managed IT services?
If you’re dealing with frequent tech issues, rising security concerns, or limited internal IT resources, it’s time to consider managed services. We keep your systems running smoothly so you can stay focused on your business. Managed IT services also offer better long-term cost savings compared to break-fix support.
Contact Us Today
Ready to Simplify Your Technology?
Whether you need 24/7 tech support or a modern security system, we make it easy to protect your business and keep operations running without interruption.
