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Direct-to-Technician Help Desk
Our Friendly, Fast, and Familiar IT support resources are always at your disposal.
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Go Direct-To-Tech
All user requests are handled directly by Workplace Technical Staff – ready to work on the issue. No more describing the issue to one person and waiting for a call back from another.
Call / Email / Chat
There isn’t one right way to get IT help and support. That is why we let you choose how you want to contact us.
Help When You Need It
IT issues don’t clock-in or clock-out. That is why our staff serves our clients both during and after normal business hours.
24/7 Systems Monitoring
Real-time intelligence collected on vital network components. Our staff gets timely insight into exceptions, addressing small issues to prevent big issues as part of our Managed IT Services.
Platform Evolution
Our Managed IT Services leverage a powerful, 24/7 monitoring and alerting platform, developed and refined over 25 years. This platform ensures the security and stability of your network.
Persistent IT Processes
From verifying backup success to patch management and anti-virus/anti-malware protection, we take a janitorial approach to ensuring stable and secure daily IT operations.
IT Performance Stats
Whether its data growth, internet utilization, or customer feedback, data is logged, retained, and shared for analysis and future planning.
IT Security Guidance
Organizing and directing people, processes, and technology around five core objectives prevention, detection, containment, restoral, and response.
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Defense through Awareness
People are the biggest target and the best defense which is why we educate and advise the entire company to build an understanding of current threats to provide a secure network environment.
Critical Security Exceptions
During or after business hours, security and performance alerts are logged, investigated, and resolved to minimize business impact.
Advanced Technical Solutions
We continually evaluate and offer innovative technology products and solutions that effectively address challenges of the current and future threat landscape.
Solution Architecture & Implementation
Fully understanding your business requirements, educating you on alternatives, and implementing your preferred IT solutions.
Understanding Requirements
Our Design Architects discover your complete business and technical requirements, ensuring appropriate final design alternatives.
Relatable Alternatives
Effectively presenting all financial and technical details in easy-to-understand design deliverables. Providing certainty through education as you make critical IT investments.
Successful Implementation
Our experienced Project Mangers take responsibility for coordinating, directing, and supporting all aspects of your project, ultimately resulting in successful project execution and effective IT management.
Superior Client Experiences
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5
“Very helpful and efficient.”
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4
“Kaleb responded quickly to give a new staff person an excellent experience. Thank you!”
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5
“Listened and then corrected the probelm!”
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5
“Zach is always patient and knowledgeable!”
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5
“Answering promptly ”
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5
“Logan knew what he was doing and got it done fast.”
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5
“Very prompt and quick to act! ”
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5
“Very helpful and efficient. Thank you.”
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5
“The timing was great! Appreciate knowing that you will take care of the new hire logins without follow being needed! Thank you!”
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5
“Responsive and helpful!”
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5
“Very helpful and offered good suggestions. Thank you!”
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5
“The issue with the zebra printer was fix in a very timely manner. Explain everything from start to finish. Thank you!”
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5
“Mark was wonderful – very easy to deal with and great personality!! Thank you!!”
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5
“He looked up the quarantined email and determined it was a phishing email quickly.”
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5
“Very timely and fast service to resolve my VPN issue.”
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5
“He was right on the ball and got it figured out.”
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5
“Identified and fixed the issue promptly.”
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5
“Dorin is always very helpful.”
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5
“Efficient and knowledgeable. ”
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5
“Patrick was early, got me set up quickly, everything working, allowed me to log in, make sure my main items were available and working properly and that the set up was how I like it and am used to it. Thank you!”