What We Offer

Co-Managed IT Services

Supplement your internal IT staff with flexible, collaborative support tailored to your team’s needs.

About Us

Helping Your IT Team Do More

Your IT team is essential, but handling everything alone can lead to overload. Our Co-Managed IT Services are designed to support your existing staff, not replace them. Workplace by Direct works alongside your team to fill skill gaps, provide after-hours support, and add specialized expertise when needed. From help desk overflow to major projects, we help your team stay productive without the burnout.

What's Included

What’s Included in Our Co-Managed IT Services

Every team is different, which is why our Co-Managed IT Services are flexible and built around your needs. Whether you need help with help desk overflow, after-hours coverage, infrastructure monitoring, cybersecurity, or project support, we work alongside your internal IT staff to keep operations moving.

Flexible Support Models

Get support where your team needs it most, from help desk overflow to after-hours coverage and added capacity during busy periods. Our services are designed to flex around your staff, priorities, and workload.

Direct-to-Technician Access

Your team works directly with certified technicians by phone, email, or chat for fast, reliable support. We help resolve issues quickly without tiered handoffs or long delays, acting as a true extension of your IT department.

24/7 Infrastructure Monitoring

Our team monitors your systems around the clock to identify issues early and improve visibility across your environment. This includes alerting, health monitoring, and infrastructure oversight that helps your IT team stay ahead of problems.

Advanced Security Support

Strengthen your security posture with access to advanced cybersecurity tools and support. We help monitor threats, manage risk, and improve visibility with services like endpoint protection, SIEM, managed SOC, and vulnerability scanning.

Strategic Collaboration

Support planning and decision-making with added insight around roadmaps, budgeting, vendor alignment, and infrastructure scaling. Your team stays in control while we help move strategy forward with practical recommendations.

Project Partnership

Add experienced technical support when your team needs help with a rollout, migration, upgrade, or other major initiative. We work alongside your staff to execute projects efficiently without overloading internal resources.

Why IT Works

The Advantage of Partnering with Us

We’re not here to replace your internal team. We’re here to make it stronger. Our Co-Managed IT Services give you extra hands, faster response times, and access to advanced tools while your organization stays in control. We help reduce burnout, remove project bottlenecks, and provide 24/7 coverage so your staff can focus on strategic priorities instead of constantly reacting to issues. With Workplace by Direct, you get a true partner that fits into your operation and helps your team move forward with more confidence.

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Co-Managed IT Solution Partners

Frequently Asked Questions

If you’re leading an internal IT team and exploring a co-managed approach, you probably have questions about how it works. Many IT leaders want to stay in control while adding support to reduce workload, maintain uptime, and keep projects on track. Here are some of the most common questions we hear.

What’s your role with our team?

We work directly alongside your internal IT staff, providing additional resources, technical support, and expertise exactly where needed.

Will we lose control of our systems?

Not at all. Your team stays in charge. We step in where needed to provide extra capacity and guidance without disrupting your existing workflows or decision-making.

What kind of tasks do you take over?

We can assist with help desk support, infrastructure monitoring, patching, cybersecurity alerts, compliance tasks, and IT projects. You decide what stays in-house and where our team adds support.

How do we communicate with your team?

Your team has direct access to our technicians by phone, email, or chat. We also provide shared dashboards and communication tools to keep support visible, organized, and aligned.

Can you support remote and hybrid teams?

Yes. We support both on-site and remote users by managing devices, deploying secure VPNs, and providing help desk coverage regardless of location.

Do you offer 24/7 coverage?

Yes. We provide standard business-hour support along with after-hours coverage. After-hours, weekend, and holiday requests are still handled by our team, though response times may be slightly longer outside core hours.

Can you work with multiple locations?

Yes. We support organizations with multiple offices, facilities, and remote sites. Our services are designed to provide consistent support, clear communication, and visibility across every location.

Will we have a dedicated point of contact?

Yes. You’ll have a dedicated account concierge who understands your environment and serves as your primary point of contact. They’ll coordinate with your internal team, keep communication clear, and help ensure our services stay aligned with your goals.

What’s the difference between Co-Managed IT and fully Managed IT Services?

Co-Managed IT Services support your existing staff with additional resources and specialized expertise. Fully Managed IT Services involve outsourcing your day-to-day IT responsibilities to an external provider.

Ready to Strengthen Your IT Team?

Simplify operations, reduce stress, and expand your team’s capabilities with Co-Managed IT Services tailored to your needs.