What We Offer

Co-Managed IT Services

Supplement your internal IT staff with flexible, collaborative support tailored to your team’s needs.

About Us

Helping Your IT Team Do More

Your IT team is essential, but handling everything alone can lead to overload. Our Co-Managed IT Services are built to support your existing staff, not replace them. Workplace by Direct integrates seamlessly with your team, filling skill gaps, providing after-hours support, and adding specialized expertise. From overflow tickets to major projects, we help your team stay productive without the burnout.

What's Included

What You Get with Our Support

Every team is different, which is why our services are fully customizable. We’ll work with you to figure out exactly where you need support, whether that’s taking on help desk overflow, handling after-hours coverage, or lending a hand with a big rollout.

Flexible Support Models

Get help where it matters most. We offer backup for user support, assistance during peak times, and after-hours coverage that keeps your team from being stretched too thin. Long-term consistency is built into every annual agreement.

Direct Technician Access

Your team works directly with our certified technicians by phone, email, or chat. We act as a true extension of your IT department, resolving tickets quickly without tiered handoffs or long delays. Our team on average answers in 30 seconds or less.

24/7 Infrastructure Monitoring

Our team watches over your systems around the clock, identifying potential issues before they impact users. This includes alerting, system health monitoring, and threat visibility that keeps your IT team in control.

Advanced Security Support

Reinforce your team's defenses with access to our cybersecurity stack. We help monitor, manage, and respond to threats using tools like endpoint detection, SIEM, managed SOC, and vulnerability scanning.

Strategic Collaboration

We assist with planning and decision-making by offering leadership-level insight on roadmaps, budgeting, vendor alignment, and infrastructure scaling. Your goals shape the strategy; we just help get you there faster.

Project Partnership

When your team needs extra hands on a rollout, migration, or system upgrade, we step in to execute with precision. We collaborate on planning, manage technical tasks, and help ensure milestones are met without overloading your staff.

Why IT Works

The Advantage of Partnering with Us

We’re not here to replace your internal team. We’re here to make them stronger. Our co-managed model gives you extra hands, faster response times, and access to enterprise-grade tools, while your organization maintains full control. We help reduce burnout, eliminate project bottlenecks, and provide 24/7 coverage so your staff can focus on strategic priorities instead of constantly putting out fires. With Workplace by Direct, you get a true partner that fits right into your operation and helps you move forward with less friction and more confidence.

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Frequently Asked Questions

If you’re leading an internal IT team and exploring a co-managed approach, you probably have questions about how it works. Many IT leaders want to stay in control but need extra support to reduce workload, maintain uptime, or keep projects on track. Here are some of the most common questions we hear.

What’s your role with our team?

We partner directly with your staff, providing additional resources and support exactly where needed.

Will we lose control of our systems?

Not at all. Your team stays in charge. We simply step in where needed, providing extra capacity and guidance without interfering with your workflows.

What kind of tasks do you take over?

We can assist with user support, network monitoring, patching, cybersecurity alerts, compliance tasks, and IT projects. You decide what stays in-house and what we help with.

How do we communicate with your team?

Your team will have direct access to our technicians via phone, email, or chat. We also provide shared dashboards and communication tools to keep everything visible and aligned.

Can you support remote and hybrid teams?

Yes. We support both on-site and remote users by managing devices, deploying secure VPNs, and offering help desk coverage regardless of location.

Do you offer 24/7 coverage?

Yes, we provide both standard business hour support and after-hours coverage. After-hours, weekend, and holiday requests are still handled by our team, though response times may be slightly delayed outside of core hours. This helps keep your internal staff off-call without sacrificing critical coverage.

Can you work with multiple locations?

Yes. We support organizations with multiple offices, facilities, or remote sites. Our services are structured to provide consistent support, clear communication, and full visibility across all locations, so your internal IT team isn’t stretched trying to manage it all alone.

Will we have a dedicated point of contact?

Yes, you’ll have a dedicated account concierge who knows your environment and serves as your primary point of contact. They’ll coordinate with your internal team, keep communication clear, and ensure our services stay aligned with your goals.

What’s the difference between Co-Managed IT and fully Managed IT Services?

Co-Managed IT Services complement your existing staff by providing additional resources and specialized expertise. Fully Managed IT Services involve outsourcing all IT responsibilities to an external provider.

Ready to Strengthen Your IT Team?

Simplify your operations, reduce stress, and elevate your IT capabilities with tailored co-managed support designed around your unique needs.