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Direct-to-Technician Help Desk
Our Friendly, Fast, and Familiar IT support resources are always at your disposal.
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Go Direct-To-Tech
All user requests are handled directly by Workplace Technical Staff – ready to work on the issue. No more describing the issue to one person and waiting for a call back from another.
Call / Email / Chat
There isn’t one right way to get IT help and support. That is why we let you choose how you want to contact us.
Help When You Need It
IT issues don’t clock-in or clock-out. That is why our staff serves our clients both during and after normal business hours.
24/7 Systems Monitoring
Real-time intelligence collected on vital network components. Our staff gets timely insight into exceptions, addressing small issues to prevent big issues as part of our Managed IT Services.
Platform Evolution
Our Managed IT Services leverage a powerful, 24/7 monitoring and alerting platform, developed and refined over 25 years. This platform ensures the security and stability of your network.
Persistent IT Processes
From verifying backup success to patch management and anti-virus/anti-malware protection, we take a janitorial approach to ensuring stable and secure daily IT operations.
IT Performance Stats
Whether its data growth, internet utilization, or customer feedback, data is logged, retained, and shared for analysis and future planning.
IT Security Guidance
Organizing and directing people, processes, and technology around five core objectives prevention, detection, containment, restoral, and response.
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Defense through Awareness
People are the biggest target and the best defense which is why we educate and advise the entire company to build an understanding of current threats to provide a secure network environment.
Critical Security Exceptions
During or after business hours, security and performance alerts are logged, investigated, and resolved to minimize business impact.
Advanced Technical Solutions
We continually evaluate and offer innovative technology products and solutions that effectively address challenges of the current and future threat landscape.
Solution Architecture & Implementation
Fully understanding your business requirements, educating you on alternatives, and implementing your preferred IT solutions.
Understanding Requirements
Our Design Architects discover your complete business and technical requirements, ensuring appropriate final design alternatives.
Relatable Alternatives
Effectively presenting all financial and technical details in easy-to-understand design deliverables. Providing certainty through education as you make critical IT investments.
Successful Implementation
Our experienced Project Mangers take responsibility for coordinating, directing, and supporting all aspects of your project, ultimately resulting in successful project execution and effective IT management.
Superior Client Experiences
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5
“The person was so patient and did not talk down to me. I had attempted several things to fix the problem which turned out to be that I needed to turn off the computer. I had not tried that to fix the problem. He was gracious to me for taking his time. ”
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5
“Fast and excellent job getting our computer system sped up again. 🙂 ”
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4
“Persistence. Mark was wonderful at following up with me, even when I neglected to respond via email. The issue was resolved and working now. Thanks for the great work!”
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5
“Fixed my problem!”
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5
“Dan resolved the issue very quickly. Thank you. ”
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4
“Always fast, on the phone always friendly! ”
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5
“Super fast. Gave me exactly what I needed.”
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5
“great service. You Guys Rock!!!!!”
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5
“Follow through was exceptional.”
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5
“Quick, accurate, pleasant. Thank you”
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5
“Everyone there is amazing! Always willing to help out in anyway and NEVER makes me feel stupid for something that is complicated to me but easy for everyone else! Can’t say enough great things about everyone! Whomever helped me today was super! Keep up the great customer service! Kristi, 605 Orthodontics ”
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5
“Just did a great job both in speed and knowledge”
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5
“Quick, easy, polite”
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5
“Very efficient and quick. Thank you.”
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5
“Appreciated the very quick response on this license purchase”
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5
“Kaleb did a great job and stuck with the issue until it was fixed. He is an asset to the WP team and is open to talk through ideas which helped us come to a conclusion on a fix. Not to mention he worked late to ensure the problem was corrected. ”
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5
“Quick. So responsive!!”
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5
“As always, great friendly and fast service! Darla”
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5
“He was very thorough and did a amazing job. ”
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5
“Responded in a timely fashion to a fairly urgent request. Thank you! ”