Local IT support. All-inclusive service.
Local IT support. All-inclusive service.
What We Offer
All-inclusive managed IT services with direct-to-technician support, 24/7 monitoring, cybersecurity, and predictable flat-rate pricing.
About Us
Workplace by Direct provides proactive, all-inclusive IT support that removes technology frustrations and keeps your business running smoothly. With 24/7 monitoring, direct-to-technician support, advanced cybersecurity, and an average 25-second call response time, our team helps resolve issues quickly so you can stay focused on what matters most.
What's Included
Our Managed IT Services help businesses, nonprofits, schools, and organizations stay secure and supported with server and firewall management, 24/7 monitoring, cybersecurity, and complete IT environment management.
Get fast, reliable support for your employees, computers, laptops, and business software from certified IT professionals by phone, email, or chat. Our clients reach a technician in about 25 seconds on average, with no ticket queues or transfers.
We monitor your network around the clock to catch issues early and keep your systems running smoothly. Our team oversees performance, alerts, and infrastructure so problems can be addressed before they disrupt your business.
Protect your business with proactive cybersecurity services that help reduce risk and defend against threats. We support endpoint protection, email security, vulnerability scanning, compliance needs, and ongoing security oversight.
We manage the core technology your business depends on to support performance, reliability, and security. Our team supports servers, firewalls, switches, Wi-Fi, and other essential network infrastructure.
Keep your business connected with secure cloud services and data backup. We provide Microsoft 365 support, Google Workspace support, email support, migrations, backup planning, and continuity support to keep your team productive and protected.
Align your technology with your business goals through practical guidance and long-term IT planning. We provide reviews, roadmapping, budgeting support, and recommendations tailored to your needs.
Trusted Approach
Our clients choose us because we do more than fix issues. We help prevent them with a proactive, fully managed approach. From day one, we take ownership of your IT environment, delivering responsive support, clear communication, and long-term planning to help your business grow without the usual technology headaches. If you’re tired of patchwork solutions, surprise fees, or slow response times, we provide the reliability and strategy you’ve been missing.
Top Questions
Have questions about our Managed IT Services? Here are answers to some of the most common ones. For more details or a custom plan, our team is here to help.
Our managed IT services include unlimited support by phone, email, or chat, with direct access to certified technicians and no confusing ticket queues.
We offer flat-rate pricing that includes remote support, onsite visits, monitoring, maintenance, and service. Your monthly costs stay predictable, with no surprise fees or unexpected hourly charges.
Our IT support is built around direct access to real technicians, fast response times, and both remote and onsite support. When your team needs help, they connect with a certified technician in about 25 seconds on average, without long ticket queues or unnecessary transfers.
We support a wide range of organizations, including nonprofits, schools, medical and dental offices, construction companies, and law firms. Our managed IT services are tailored to each client’s systems, security needs, workflows, and long-term goals.
Yes. Our managed IT services include Microsoft 365 support for business email, user accounts, permissions, migrations, troubleshooting, and day-to-day employee support.
Yes. We help businesses strengthen their IT environment to better support compliance requirements such as HIPAA, PCI-DSS, GDPR, and other industry standards. This can include cybersecurity tools, access controls, vulnerability scanning, documentation support, backups, and ongoing IT oversight.
Workplace has offices in Sioux Falls, Aberdeen, and Rapid City, and serves clients across South Dakota, Minnesota, Iowa, and beyond. We provide both remote and onsite IT support depending on your location, needs, and service agreement.
Managed IT services may be a good fit if your business is dealing with recurring technology issues, downtime, security concerns, rising IT costs, or limited internal IT resources. We help keep your systems running smoothly, strengthen security, and provide long-term IT support so your team can stay focused on the business.
Contact Us Today
Whether you need direct IT support, stronger cybersecurity, or a more proactive way to manage your technology, our team is ready to help.
