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Direct-to-Technician Help Desk
Our Friendly, Fast, and Familiar IT support resources are always at your disposal.
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Go Direct-To-Tech
All user requests are handled directly by Workplace Technical Staff – ready to work on the issue. No more describing the issue to one person and waiting for a call back from another.
Call / Email / Chat
There isn’t one right way to get IT help and support. That is why we let you choose how you want to contact us.
Help When You Need It
IT issues don’t clock-in or clock-out. That is why our staff serves our clients both during and after normal business hours.
24/7 Systems Monitoring
Real-time intelligence collected on vital network components. Our staff gets timely insight into exceptions, addressing small issues to prevent big issues as part of our Managed IT Services.
Platform Evolution
Our Managed IT Services leverage a powerful, 24/7 monitoring and alerting platform, developed and refined over 25 years. This platform ensures the security and stability of your network.
Persistent IT Processes
From verifying backup success to patch management and anti-virus/anti-malware protection, we take a janitorial approach to ensuring stable and secure daily IT operations.
IT Performance Stats
Whether its data growth, internet utilization, or customer feedback, data is logged, retained, and shared for analysis and future planning.
IT Security Guidance
Organizing and directing people, processes, and technology around five core objectives prevention, detection, containment, restoral, and response.
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Defense through Awareness
People are the biggest target and the best defense which is why we educate and advise the entire company to build an understanding of current threats to provide a secure network environment.
Critical Security Exceptions
During or after business hours, security and performance alerts are logged, investigated, and resolved to minimize business impact.
Advanced Technical Solutions
We continually evaluate and offer innovative technology products and solutions that effectively address challenges of the current and future threat landscape.
Solution Architecture & Implementation
Fully understanding your business requirements, educating you on alternatives, and implementing your preferred IT solutions.
Understanding Requirements
Our Design Architects discover your complete business and technical requirements, ensuring appropriate final design alternatives.
Relatable Alternatives
Effectively presenting all financial and technical details in easy-to-understand design deliverables. Providing certainty through education as you make critical IT investments.
Successful Implementation
Our experienced Project Mangers take responsibility for coordinating, directing, and supporting all aspects of your project, ultimately resulting in successful project execution and effective IT management.
Superior Client Experiences
- 5
“Great service and patience with my situation. Thank you!”
- 5
“Dorin was very helpful re: PCI”
- 5
“Connor worked with our Jonas software to create a better outcome for me. Instead of simply fixing the issue, they automated a manual task I have been performing weekly. Much better!”
- 5
“Very prompt, kind and helpful!”
- 5
“Brent always does EXCEPTIONAL work! Whether its a small user-caused error, or something more difficult, he works efficiently and solves the problem! I really appreciate that he always takes time to explain what caused the issue and what he did to resolve it in a way that is easy for the average tech user to understand. Thank you, Brent!!!!”
- 5
“My call was to get my One-Drive to sync in which he was able to do. He also showed me how to correct the problem in the future, so thank you for taking care of this for me. Have a great day. ”
- 5
“Patrick was very responsive and great to work with.”
- 5
“as always, quick and accurate solution”
- 5
“Quick to help and very easy to work with!”
- 5
“I am always so impressed with your eternal patience with me, and your kind demeanor. Thank you so much for making my day better.”
- 5
“The IT staff addressed the ticket quickly and efficiently. Thanks Workplace IT!”
- 5
“Dan is the MAN!!!! Thank you for stepping in to help the IT person for the clinic get access to the server! You are ALWAYS Amazing!!!”
- 5
“It didn’t take long to get my issue corrected. ”
- 5
“appreciate the willingness to help and patience to find the solution. ”
- 5
“can do attitude”
- 5
“Quick and resolved the issue”
- 5
“You were able to help without any “heads up” from me. Thank you for your flexibility and for knowing what was needed.”
- 5
“Derrick was a great help! thank you”
- 5
“Everything is always perfect. Cannot say enough with how well all the IT techs do their job.”
- 5
“Yes. You solved my problems quickly.”
