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Direct-to-Technician Help Desk
Our Friendly, Fast, and Familiar IT support resources are always at your disposal.
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Go Direct-To-Tech
All user requests are handled directly by Workplace Technical Staff – ready to work on the issue. No more describing the issue to one person and waiting for a call back from another.
Call / Email / Chat
There isn’t one right way to get IT help and support. That is why we let you choose how you want to contact us.
Help When You Need It
IT issues don’t clock-in or clock-out. That is why our staff serves our clients both during and after normal business hours.
24/7 Systems Monitoring
Real-time intelligence collected on vital network components. Our staff gets timely insight into exceptions, addressing small issues to prevent big issues.
Platform Evolution
Developed over 25 years, our advanced 24/7 monitoring and alerting platform delivers security and stability for all our clients.
Persistent IT Processes
From verifying backup success to patch management and anti-virus/anti-malware protection, we take a janitorial approach to ensuring stable and secure daily IT operations.
IT Performance Stats
Whether its data growth, internet utilization, or customer feedback, data is logged, retained, and shared for analysis and future planning.
IT Security Guidance
Organizing and directing people, processes, and technology around five core objectives prevention, detection, containment, restoral, and response.
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Defense through Awareness
People are the biggest target and the best defense which is why we educate and advise the entire company to build an understanding of current threats to provide a secure network environment.
Critical Security Exceptions
During or after business hours, security and performance alerts are logged, investigated, and resolved to minimize business impact.
Advanced Technical Solutions
We continually evaluate and offer innovative technology products and solutions that effectively address challenges of the current and future threat landscape.
Solution Architecture & Implementation
Fully understanding your business requirements, educating you on alternatives, and implementing your preferred IT solutions.
Understanding Requirements
Our Design Architects discover your complete business and technical requirements, ensuring appropriate final design alternatives.
Relatable Alternatives
Effectively presenting all financial and technical details in easy-to-understand design deliverables. Providing certainty through education as you make critical IT investments.
Successful Implementation
Our experienced Project Mangers take responsibility for coordinating, directing, and supporting all aspects of your project, ultimately resulting in successful project execution.
Superior Client Experiences
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5
“The man I spoke with so kind! ”
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5
“I understood nothing of what the software company and WTC was talking about but they got it resolved and quick!! Thank you!”
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5
“Reached out and followed thru. nice and quick”
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4
“Bailey did a great job of thoroughly explaining the answers to my questions and providing a solution to a potential bottleneck. I feel prepared going into the weekend with reliable technology and risks addressed. ”
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5
“Thanks for the quick work!”
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5
“Daniel was very helpful (and patient!) Thank you!”
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5
“Great customer service and willing to help with additional tickets on a single call!”
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5
“The helpfulness of everyone. ”
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5
“Derek helped me with 2 items and he was super!!! Exceptional service”
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5
“Derek is the best!”
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5
“Restored a previous version of a database that had lost a lot of information. Saved the day!”
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5
“Fixed my problem in a polite and efficient manner.”
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5
“Solved my problem quickly!”
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5
“Polite, knowlegable, and quickly resolved my issue. Another great experience!”
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4
“After telling him what happened, he knew exactly what it was. Awesome.”
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5
“Kolby was great!!! Thank you!”
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5
“Workplace is always prompt and helpful, and finds our problems fairly quickly. We really appreciate that!”
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5
“Quick and well informed help. Perfect”
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5
“Daniel was able to get us up and running without fuss or frustration…and it was on a Saturday.”
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5
“efficient and effective Thanks!”