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Direct-to-Technician Help Desk
Our Friendly, Fast, and Familiar IT support resources are always at your disposal.
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Go Direct-To-Tech
All user requests are handled directly by Workplace Technical Staff – ready to work on the issue. No more describing the issue to one person and waiting for a call back from another.
Call / Email / Chat
There isn’t one right way to get IT help and support. That is why we let you choose how you want to contact us.
Help When You Need It
IT issues don’t clock-in or clock-out. That is why our staff serves our clients both during and after normal business hours.
24/7 Systems Monitoring
Real-time intelligence collected on vital network components. Our staff gets timely insight into exceptions, addressing small issues to prevent big issues.
Platform Evolution
Developed over 25 years, our advanced 24/7 monitoring and alerting platform delivers security and stability for all our clients.
Persistent IT Processes
From verifying backup success to patch management and anti-virus/anti-malware protection, we take a janitorial approach to ensuring stable and secure daily IT operations.
IT Performance Stats
Whether its data growth, internet utilization, or customer feedback, data is logged, retained, and shared for analysis and future planning.
IT Security Guidance
Organizing and directing people, processes, and technology around five core objectives prevention, detection, containment, restoral, and response.
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Defense through Awareness
People are the biggest target and the best defense which is why we educate and advise the entire company to build an understanding of current threats to provide a secure network environment.
Critical Security Exceptions
During or after business hours, security and performance alerts are logged, investigated, and resolved to minimize business impact.
Advanced Technical Solutions
We continually evaluate and offer innovative technology products and solutions that effectively address challenges of the current and future threat landscape.
Solution Architecture & Implementation
Fully understanding your business requirements, educating you on alternatives, and implementing your preferred IT solutions.
Understanding Requirements
Our Design Architects discover your complete business and technical requirements, ensuring appropriate final design alternatives.
Relatable Alternatives
Effectively presenting all financial and technical details in easy-to-understand design deliverables. Providing certainty through education as you make critical IT investments.
Successful Implementation
Our experienced Project Mangers take responsibility for coordinating, directing, and supporting all aspects of your project, ultimately resulting in successful project execution.
Superior Client Experiences
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5
“friendly and quick fix – Great Job!”
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5
“Kaleb with a K is awesome”
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5
“Quick response and immediate action”
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5
“very friendly and got the problem fixed quickly.”
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4
“Solved issue quickly and reassured me the email was a phishing email.”
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5
“Yes. Great Workplace employee and you were able to fix my problem immediately.”
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4
“The time and the help that was provided was excellent. Listening to me and figuring things out is not what is found everyday, so it was great!”
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5
“minimum wait for next tech. fixed problemquickly.”
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5
“Thanks for the quick help!”
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5
“It didn’t take long to get my issue corrected. ”
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5
“He was very professional and got the request completed. ”
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4
“Jared took care of this. Thank you!”
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4
“He was quick to respond and figure out the problem. ”
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5
“Thanks! ”
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5
“Fixed two issues and remained very patient. ”
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4
“Very helpful and did a great job explaining the issue.”
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5
“He was able to resolve all issues efficiently. ”
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5
“Logan is professional and does his job well. Great support! ”
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5
“Marcus got me up and going again. Another good job by IT!”
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5
“Brady always does a great job of taking care of our requests quickly and efficiently! Much appreciated!”