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Direct-to-Technician Help Desk
Our Friendly, Fast, and Familiar IT support resources are always at your disposal.
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Go Direct-To-Tech
All user requests are handled directly by Workplace Technical Staff – ready to work on the issue. No more describing the issue to one person and waiting for a call back from another.
Call / Email / Chat
There isn’t one right way to get IT help and support. That is why we let you choose how you want to contact us.
Help When You Need It
IT issues don’t clock-in or clock-out. That is why our staff serves our clients both during and after normal business hours.
24/7 Systems Monitoring
Real-time intelligence collected on vital network components. Our staff gets timely insight into exceptions, addressing small issues to prevent big issues.
Platform Evolution
Developed over 25 years, our advanced 24/7 monitoring and alerting platform delivers security and stability for all our clients.
Persistent IT Processes
From verifying backup success to patch management and anti-virus/anti-malware protection, we take a janitorial approach to ensuring stable and secure daily IT operations.
IT Performance Stats
Whether its data growth, internet utilization, or customer feedback, data is logged, retained, and shared for analysis and future planning.
IT Security Guidance
Organizing and directing people, processes, and technology around five core objectives prevention, detection, containment, restoral, and response.
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Defense through Awareness
People are the biggest target and the best defense which is why we educate and advise the entire company to build an understanding of current threats to provide a secure network environment.
Critical Security Exceptions
During or after business hours, security and performance alerts are logged, investigated, and resolved to minimize business impact.
Advanced Technical Solutions
We continually evaluate and offer innovative technology products and solutions that effectively address challenges of the current and future threat landscape.
Solution Architecture & Implementation
Fully understanding your business requirements, educating you on alternatives, and implementing your preferred IT solutions.
Understanding Requirements
Our Design Architects discover your complete business and technical requirements, ensuring appropriate final design alternatives.
Relatable Alternatives
Effectively presenting all financial and technical details in easy-to-understand design deliverables. Providing certainty through education as you make critical IT investments.
Successful Implementation
Our experienced Project Mangers take responsibility for coordinating, directing, and supporting all aspects of your project, ultimately resulting in successful project execution.
Superior Client Experiences
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5
“Patrick took care of my problem right away.”
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5
“Kept in constant contact with me till the problem was resolved.”
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5
“Handled it quickly!”
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5
“My Adobe works! That is delightful :)”
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5
“Video chat was awesome”
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5
“Quick to answer the phone and fixed the problem in no time!”
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5
“Greatly increased the speed and got my computer functioning normally. Very Helpful”
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5
“Always pleasant 🙂 ”
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5
“Just knowing how to handle the situation in a timely manner.”
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5
“Markus was persistent in getting the issue resolved……always a good thing! ”
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5
“Colby gave me a few ideas to try for one of our vendors that’s having email issues.”
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5
“He was very friendly and helped fix my printer issue in less than 5 minutes so i could get back to helping customers!”
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5
“Quick and easy response to my problem.”
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5
“Excellent as usual.”
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5
“Quick service on a Friday afternoon.”
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5
“As always – great to work with!”
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5
“minimum wait for next tech. fixed problemquickly.”
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5
“Very helpful. Quick response ”
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4
“Things went well, but having to start a new ticket for two small things seemed like a waste of time.”
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5
“Aaron quickly took care of my issue! Appreciate you!!”