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Direct-to-Technician Help Desk
Our Friendly, Fast, and Familiar IT support resources are always at your disposal.
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Go Direct-To-Tech
All user requests are handled directly by Workplace Technical Staff – ready to work on the issue. No more describing the issue to one person and waiting for a call back from another.
Call / Email / Chat
There isn’t one right way to get IT help and support. That is why we let you choose how you want to contact us.
Help When You Need It
IT issues don’t clock-in or clock-out. That is why our staff serves our clients both during and after normal business hours.
24/7 Systems Monitoring
Real-time intelligence collected on vital network components. Our staff gets timely insight into exceptions, addressing small issues to prevent big issues.
Platform Evolution
Developed over 25 years, our advanced 24/7 monitoring and alerting platform delivers security and stability for all our clients.
Persistent IT Processes
From verifying backup success to patch management and anti-virus/anti-malware protection, we take a janitorial approach to ensuring stable and secure daily IT operations.
IT Performance Stats
Whether its data growth, internet utilization, or customer feedback, data is logged, retained, and shared for analysis and future planning.
IT Security Guidance
Organizing and directing people, processes, and technology around five core objectives prevention, detection, containment, restoral, and response.
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Defense through Awareness
People are the biggest target and the best defense which is why we educate and advise the entire company to build an understanding of current threats to provide a secure network environment.
Critical Security Exceptions
During or after business hours, security and performance alerts are logged, investigated, and resolved to minimize business impact.
Advanced Technical Solutions
We continually evaluate and offer innovative technology products and solutions that effectively address challenges of the current and future threat landscape.
Solution Architecture & Implementation
Fully understanding your business requirements, educating you on alternatives, and implementing your preferred IT solutions.
Understanding Requirements
Our Design Architects discover your complete business and technical requirements, ensuring appropriate final design alternatives.
Relatable Alternatives
Effectively presenting all financial and technical details in easy-to-understand design deliverables. Providing certainty through education as you make critical IT investments.
Successful Implementation
Our experienced Project Mangers take responsibility for coordinating, directing, and supporting all aspects of your project, ultimately resulting in successful project execution.
Superior Client Experiences
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5
“Fast installation even though my printers are old and it took a minute to find usable drivers. Both printers added and then tested to confirm they were functioning as expected. Quick, accurate, friendly service.”
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4
“Thank you for your help!!!”
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5
“it was the 2nd time I needed resetting my password today for some reason and they were able to do it with no problem. ”
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5
“Seamless, easy – great job! Thank you!”
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5
“Derek was very patient with me and my questions and resolved my issue, while we were on the phone. ”
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4
“I think I clicked Good but meant Amazing. Mark was helpful and patient and determined to get to the bottom of why my PC and our Cannon banner printer were no longer on speaking terms. Much appreciated!”
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5
“quick service! You guys rock”
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5
“Thanks for everything!”
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5
“You prepared a template that I will be using frequently. I appreciate the expertise. Thank you”
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5
“Caden is always a huge help!!! He’s good at explaining everything, and super patient with us when we have computer issues. We love working with him!”
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5
“Aaron was very kind and helpful. 10/10”
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4
“Adrian was fast and efficient. Thank you.”
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5
“Very helpful ”
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5
“helpful and polite.”
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5
“You’re awesome! Thanks for being here! We appreciate you. ”
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5
“Thanks Brent. ”
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4
“Speedy solution to my problem, the entire call took less than 5 minutes!”
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5
“Didn’t take long to resolve the problem – thank you!”
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5
“Problems get fixed, and the client just sits back and smiles”
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5
“Kind, courteous and knowledgeable ”