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Direct-to-Technician Help Desk
Our Friendly, Fast, and Familiar IT support resources are always at your disposal.
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Go Direct-To-Tech
All user requests are handled directly by Workplace Technical Staff – ready to work on the issue. No more describing the issue to one person and waiting for a call back from another.
Call / Email / Chat
There isn’t one right way to get IT help and support. That is why we let you choose how you want to contact us.
Help When You Need It
IT issues don’t clock-in or clock-out. That is why our staff serves our clients both during and after normal business hours.
24/7 Systems Monitoring
Real-time intelligence collected on vital network components. Our staff gets timely insight into exceptions, addressing small issues to prevent big issues.
Platform Evolution
Developed over 25 years, our advanced 24/7 monitoring and alerting platform delivers security and stability for all our clients.
Persistent IT Processes
From verifying backup success to patch management and anti-virus/anti-malware protection, we take a janitorial approach to ensuring stable and secure daily IT operations.
IT Performance Stats
Whether its data growth, internet utilization, or customer feedback, data is logged, retained, and shared for analysis and future planning.
IT Security Guidance
Organizing and directing people, processes, and technology around five core objectives prevention, detection, containment, restoral, and response.
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Defense through Awareness
People are the biggest target and the best defense which is why we educate and advise the entire company to build an understanding of current threats to provide a secure network environment.
Critical Security Exceptions
During or after business hours, security and performance alerts are logged, investigated, and resolved to minimize business impact.
Advanced Technical Solutions
We continually evaluate and offer innovative technology products and solutions that effectively address challenges of the current and future threat landscape.
Solution Architecture & Implementation
Fully understanding your business requirements, educating you on alternatives, and implementing your preferred IT solutions.
Understanding Requirements
Our Design Architects discover your complete business and technical requirements, ensuring appropriate final design alternatives.
Relatable Alternatives
Effectively presenting all financial and technical details in easy-to-understand design deliverables. Providing certainty through education as you make critical IT investments.
Successful Implementation
Our experienced Project Mangers take responsibility for coordinating, directing, and supporting all aspects of your project, ultimately resulting in successful project execution.
Superior Client Experiences
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5
“Promptly solved the issue!”
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5
“Beyond helpful and patient”
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5
“A website wasn’t loading, unsure if it was being blocked on our end or if there was issues on their end. I could login in today so the issue must have been on their side, thanks for the help!”
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5
“Good feedback. Quick response. ”
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4
“nice guy, fixed right away”
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4
“Very quick response”
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5
“quick and simple”
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5
“Tech guy was very nice and helpful”
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4
“Very quick in returning my voicemail and very professional.”
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5
“Helped me resolve my AllScripts password issue and told me how to find passwords with password and autofill”
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5
“Awesome, as always! ”
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5
“Quick fix–thank you!!”
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5
“He was very pleasant to work with and so quick to resolve the issue.”
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4
“Conner helped me get my papers sent..Amazing again. Thank you again ”
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5
“Kaleb is always a delight and very helpful/knowledgeable ”
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5
“Derek worked with my schedule. ”
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5
“Aaron was quick, efficient and very kind!”
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4
“Thank you for all your help. Appreciated the thoughtful way I was helped.”
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5
“set up was great, IDS dropped the ball but Markus stayed after them until it was completed. ”
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5
“Baily didn’t take no for an answer and found the solution I needed and made it happen. Rock star!”